10.1 Communicating Over theTelephone........................................................................208
10.2 Difficult Calls and Difficult Callers ......................................................................... 211
Exercises ............................................................................................................................. 213
第十章電話技巧 ..................................................................................................................... 214
一、電話溝通的基本要求 ................................................................................................ 214
二、電話溝通的基本技巧 ................................................................................................ 215
三、英語電話溝通的基本禮儀 ........................................................................................ 217
四、困難、麻煩電話的處理 ............................................................................................ 220
Chapter 11 Planning Your Speech............................................................................................ 223
11.1 Purposes of Speeches ............................................................................................... 223
11.2 Styles of Speech ....................................................................................................... 225
Exercises ............................................................................................................................. 226
第十一章計劃你的講演......................................................................................................... 228
一、講演的定義 ................................................................................................................ 228
二、講演的目的 ................................................................................................................ 228
三、講演的方式 ................................................................................................................ 229
四、講演的技巧 ................................................................................................................ 230
Chapter 12 Communicating Electronically ................................................................................. 237
12.1 The Basics of Computers ......................................................................................... 237
12.2 Electronic Mail.........................................................................................................238
12.3 Teleconferencing ...................................................................................................... 240
Exercises ............................................................................................................................. 240
第十二章電子溝通................................................................................................................. 242
一、計算機簡介 ................................................................................................................ 242
二、電子郵件 .................................................................................................................... 243
三、電子會議 .................................................................................................................... 245
附錄商務英語溝通常用詞語 ................................................................................................. 246
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