目錄
Chapter 1 Business Communication ............................................................................................ 1
1.1 Purposes of Communication .......................................................................................... 1
1.2 Four Levels of Communication...................................................................................... 1
1.3 Communication Flow in Organization...........................................................................3
Exercises .................................................................................................................................4
第一章商務溝通 ......................................................................................................................... 6
一、溝通的基本知識 ............................................................................................................ 6
二、溝通的四個層次 ............................................................................................................ 9
三、組織內溝通流向 .......................................................................................................... 17
Chapter 2 Critical Thinking........................................................................................................27
2.1 Critical Thinking Defined ............................................................................................27
2.2 Approaches to Reasoning.............................................................................................28
2.3 Informed Decision Making .......................................................................................... 30
Exercises ...............................................................................................................................33
第二章批判性思考 ................................................................................................................... 34
一、批判性思考 .................................................................................................................. 34
二、判斷和推理 .................................................................................................................. 37
三、決策 .............................................................................................................................. 39
Chapter 3 Effective Listening ....................................................................................................46
3.1 Listening as an Interpersonal Skill...............................................................................46
3.2 Bad Listening Habits and Practices..............................................................................47
Exercises ...............................................................................................................................49
第三章高效傾聽 ....................................................................................................................... 50
一、傾聽作為一種溝通技巧 .............................................................................................. 50
二、有害的傾聽習慣及傾聽技巧訓練 ..............................................................................52
Chapter 4 Effective Speaking.....................................................................................................57
4.1 Preparation ...................................................................................................................57
4.2 Putting Yourself Across................................................................................................60
4.3 Different Methods of Putting the Message Over.......................................................... 62
Exercises ...............................................................................................................................64
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