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SYSTEM
APPROACH TO
MANAGEMENT
24
PRINCIPLE 1: Customer focus
Organizations depend on their customers & therefore
should understand current & future customer needs, &
should meet customer requirements & strive to exceed
expectations
PRINCIPLE 2: Leadership
Leaders establish unity of purpose & direction of the
organization. They should create & maintain the
internal environment in which people can become fully
involved in achieving the organization’s objectives.
Adapted from AS/NZS ISO 9001:2000
25
PRINCIPLE 3: Involvement of people
People at all levels are the essence of an organization
& their full involvement enables their abilities to be
used for the organization’s benefit.
PRINCIPLE 4: Process approach
A desired result is achieved more efficiently when
activities & related resources are managed as a
process.
Adapted from AS/NZS ISO 9001:2000
26
PRINCIPLE 5: System approach to
management
Identifying, understanding & managing interrelated
processes as a system contributes to the
organization’s effectiveness & efficiency in achieving
its objectives.
PRINCIPLE 6: Continual improvement
Continual improvement of the organizations overall
performance should be a permanent objective of the
organization.
Adapted from AS/NZS ISO 9001:2000
27
PRINCIPLE 7: Factual approach to
decision-making
Effective decisions are based on the analysis of data &
information.
PRINCIPLE 8: Mutually beneficial supplier
relationships
An organisation & its suppliers are interdependent & a
mutually beneficial relationship enhances the ability of
both to create value.
Adapted from AS/NZS ISO 9001:2000
28
Benefits(WMO QMF)
– Optimizes techniques to customers needs
– Improves customer confidence and satisfaction (helps to keep
customers)
– Provides better controls over operations (results are easier to control)
– Continual process improvement
– Increases productivity and efficiency
– Insure prompt and effective action on faults or complaints
– Clarifies working structure
– Improves teamwork and communication
– Enhances corporate image and quality awareness in the organization
– Insures availability of proper documentation
– Enables quick start-up time
– Provides systematic training to staff
– Helps for marketing services.
– Assurance of effective management to directors and
shareholders/owners
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Benefits
• Quality assurance to users - helps to obtain and
keep them (customers)
• Framework for continuous process improvement
helps efficiency
• Assists compliance with regulatory requirements
• Fosters a culture of quality and operational
excellence within the organisation
• Helps the organisation to stand out from the
crowd in marketing its services.
• Enables effective response to infrequent
requirements
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Benefits Cont‘d
• Helps employees understand their jobs better
• Eliminates unnecessary work – so productivity
gains
• new people learn the requirements more easily,
faster and more accurately
• Improves team work and communication
• Identifies training requirements
• Helps the overall efficiency of the organisation
• Staff are motivated to think about and check
their work in an environment where innovation
and improvement are encouraged
31
ANY QUESTIONS?
32
for YOUR
ATTENTION
Performance Based Navigation
Ground Based Augmentation Systems
Capt Chris Baur
Beijing China
October 29‐30 2009
GLS Flight Operations
Outline
􀂾 RNP – Required Navigation
Performance
􀂾 RNP/GLS Fusion - Approach
concepts and benefits
􀂾 GNSS Landing System (GLS)
implementation example
􀂾 Summary
GLS Flight Operations
RNP OVERVIEW
• Aircraft Equipage
– GPS
– IRS
– FMC
• Procedure Design
– NavData
– Integrity
• Operational Approval
– Training
GLS Flight Operations
RNP OVERVIEW
Narrow lateral linear segments
(RNP‐0.3 or less with no secondary buffers)
Curved segments anywhere along the approach
(Radius‐to‐fix legs with shorter leg lengths)
Guided, narrower turns on missed approaches
(Radius‐to‐fix legs, and RNP‐1 or less)
　
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