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NPA OPS 24 will introduce the requirement for the accreditation of CRM Instructors for Cabin Crew. This CAP will, therefore, encompass the requirements for those instructors who wish to provide CRM courses for Cabin Crew (more details below) in anticipation of the amendment to JAR OPS 1 sub-part O.
CAP 737 has been designed to facilitate the development of an operators CRM programme for their crews. Its purpose is to augment the CRM requirements of JAR OPS 1 and 3. A CRMI or CRMIE applicant will, not unreasonably, wish to know what precisely he needs to do to satisfy the Authority about these matters. The answer is essentially that he complies with CAP 737.

3 General
In this document the word “must” is used to indicate where the Authority expects the operator to respond and adhere closely to the defined requirement. The word “should” is used to indicate that the operator has a degree of latitude, particularly where the nature of the operation affects the degree of compliance. The use of the word “should” must not, however, be taken to mean that nothing need be done. If the operator response is deemed to be inadequate or inappropriate by the CAA, a specific requirement may be applied as a condition of compliance with the requirements.
References to the masculine gender used for convenience in this document apply equally to the feminine where appropriate.
This is a living document and will be revised at intervals to take account of changes in regulations, feedback from industry, and recognised best practice.
If you have any comments on this draft, please send them to osdhfs@srg.caa.co.uk, or mail them to F Merritt, 1W Aviation House, Gatwick Airport South, W Sussex, RH6 0YR.

Foreword
The Appendices in CAP 737 have drawn upon material from other published documents, sometimes including large sections of text verbatim. The style, therefore, may change between Appendices.

Acknowledgements
Acknowledgements are given to the members of the CRM Advisory panel who contributed to this document, and to those authors whose work forms the bulk of the Appendices.

Glossary of Terms

ACRM Advanced CRM (a US concept) AFG Accreditation Focus Group (now renamed CRM panel) AIC Air Information Circular AMC Acceptable Means Of Compliance AOC Air Operator Certificate ASRS Aviation Safety Reporting System (US) BALPA British Airlines Pilots' Association CAA Civil Aviation Authority (UK) CMAQ Cockpit Management Attitudes Questionnaire CRM Crew Resource Management CRMAP CRM Accreditation panel CRMI CRM Instructor CRMIE CRM Instructor Examiner FAA Federal Aviation Administration (US) FDQAR Flight Data Quick Access Recorder FMAQ Flight Management Attitudes Questionnaire FODCOM Flight Operations Department Communication FOI Flight Operations Inspector (CAA) HPL Human Performance and Limitations IRR Inter-rater reliability JAA Joint Aviation Authorities (Europe) JAR Joint Aviation Requirements JARFCL JAR Flight Crew Licensing JAROPS JAR Operations JAR-OPS Joint Aviation Requirements – Flight Operations JARTEL Joint Aviation Requirements - Translation and Elaboration of Requirements LLC Line/LOS Checklist (University of Texas (UT)) LOE Line Operational Evaluation LOFT Line Oriented Flight Training LOS Line Oriented Simulation LOSA Line Operations Safety Audit (University of Texas (UT)) LTC Line Training Captain NOTECHS Non-Technical Skills behavioural marker system (Europe) NPA Notice of Proposed Amendment (relates to JARs) NTS Non-Technical Skills RAeS Royal Aeronautical Society RETRE Revalidation Examiner for Type Rating Examiner ROI Return on Investment SFE Synthetic Flight Examiner SFI Synthetic Flight Instructor SOPs Standard Operating Procedures TGL Temporary Guidance Leaflet TI Training Inspector (CAA) TRE Type Rating Examiner TREM Threat and Error Management (training) TRI Type Rating Instructor UT University of Texas
　
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