Developing Advanced Crew Resource
Management (ACRM) Training:
A Training Manual

Thomas L. Seamster, Deborah A. Boehm-Davis, Robert W. Holt, and Kim Schultz
August 1, 1998

Federal Aviation Administration Office of the Chief Scientific and Technical Advisor for Human Factors, AAR-100

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Table of Contents

Page
Table of Contents ............................................................................................................ i

Acronyms and Definitions............................................................................................... iii

Summary .........................................................................................................................ix

Part 1. Introduction to ACRM Training .......................................................................... 1
Background to ACRM Training .............................................................................. 1
Elements of ACRM Training................................................................................... 4
Benefits of ACRM Training .................................................................................... 8

Part 2. Guiding the Organization..................................................................................... 11
Developing Organizational Commitment ................................................................ 12
Integrating ACRM within the Organization ............................................................ 16

Part 3. Developing CRM Procedures .............................................................................. 19
Overview of CRM Procedures Development ......................................................... 20
Procedures Development Requirements .................................................................. 22
Identifying Industry and Own Airline Needs ........................................................... 27
Specifying CRM Procedures.................................................................................... 33
Refining CRM Procedures and Media.....................................................................35
CRM Procedures Development Guidelines ............................................................. 40

Part 4. Developing Instructor/Evaluator Training...........................................................43
Overview of Instructor/Evaluator Training Development ....................................... 44
Instructor/Evaluator Requirements .......................................................................... 46
Developing Introductory ACRM Modules .............................................................. 48
Developing LOFT/LOE Modules ............................................................................ 51
Developing Assessment Standards and IRR Process............................................... 55
　
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