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Procedures Development Requirements.................................................................22
Outlining the Personnel Requirements..............................................................22
Establishing a Development/Implementation Timeline......................................23
Budget Considerations ....................................................................................26
Reporting to the Organization and Union.........................................................26
Identifying Industry and Own Airline Needs ..........................................................27
Defining the Scope of the Needs Analysis........................................................27
Reviewing NASA and NTSB Data, Reports, and Studies.................................28
Reviewing Airline Safety and Training Reports................................................29
Collecting Additional Needs Data from the Organization .................................30
Identifying Primary Airline CRM Procedure Needs..........................................31
Example a CRM Procedure Needs...................................................................32
Specifying CRM Procedures..................................................................................33
Specifying Gaps in Existing Procedures and Documents ..................................33
Linking Needs to Procedures and Documents..................................................33
Identify Points of Lower Workload for Normal and Abnormal Conditions .......34
Developing Preliminary Procedures .................................................................34
Refining CRM Procedures and Media....................................................................35
Preparing Prototypes of Procedures.................................................................35
Sample Prototype of Arrival Brief Procedure...................................................36
Eliciting Instructor/Evaluator and Other User Feedback...................................37
Presenting Prototype CRM Procedures to the Organization.............................38
Preparing Final Version of Procedures.............................................................38
Getting Fleet-Level Approval ..........................................................................39
CRM Procedures Development Guidelines ............................................................40
Guidelines for Identifying Own Airline Needs ..................................................40
Guidelines for Specifying CRM Procedures .....................................................40
Guidelines for Refining CRM Procedures and Media .......................................41

 

Part 3. Developing CRM Procedures

Part 3 of the Manual presents the steps for developing CRM procedures. This part has been written for those who need to develop a set of CRM procedures at an airline. The development process starts with identifying industry trends and own airline needs and goes through to finalizing the actual procedures and the media that will be used to disseminate those procedures. Two keys to a well-managed development effort are careful planning and good communications with the rest of the organization. The last section in this part summarizes the CRM procedure development guidelines.
　
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