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Ensuring Reliable Data ....................................................................................105
Linking Performance Problems to CRM Skills .................................................106
Identifying Training Areas that Need Improvement..........................................107
Specifying Additional CRM Procedures...........................................................108
ACRM Implementation Guidelines ........................................................................109
Guidelines for Organizational Implementation..................................................109
Guidelines for Implementing ACRM for Instructor/Evaluator ..........................109
Guidelines for Maintaining Standards and IRR.................................................110
Guidelines for Improving CRM Procedures and Training.................................111

Part 6. Implementing and Evaluating ACRM

Part 6 of the Manual presents the steps for implementing and establishing a solid ACRM evaluation. The implementation process is ongoing and generally follows the development of the ACRM crew training. Implementation starts with organizational announcements and continues by working with the instructor/evaluators to maintain evaluation standards. The ongoing implementation and evaluation cycle concludes by using the performance data to improve the training, with the cycle starting over again.

Overviewof Implementing ACRM within the Organization

Preparing OrganizationalAnnouncement of ACRM
To ensure successful ACRM implementation, the content and timing of the organizational announcement should be carefully planned. It is assumed that key personnel have been kept informed of the ACRM development progress and they should be very helpful in designing and scheduling the announcement. The organizational announcement sets the stage throughout the airline for the start of crew training and the implementation of ACRM. Throughout the development process, representatives from different departments and groups have been kept informed, and the announcement is a way to put out a strong, unified message that ACRM and its CRM procedures are about to become part of SOP.
The content of the announcement should be relatively brief and yet sufficiently complete to convey critical information. The announcement should provide a brief summary of most of the following items:
. . . . .
Organizational endorsement of the program.
Why the airline needs an ACRM program.
The key features of ACRM.
The main dates through ACRM implementation.
Departments and/or individuals who supported the
development effort.

. The organizational announcement should be timed based on instructor training, crew training, and the implementation of CRM procedures.
Timing of the organizational announcement is important. Instructor training, crew training, and the implementation of the CRM procedures will all affect that timing. Each organization may take a slightly different approach to the timing of these critical events, but a sequence where the CRM procedures are announced prior to the start of crew training and possibly before or during instructor/evaluator training should be considered. Ideally this should be planned as a relatively short sequence, where the crew training and implementation follow closely to avoid the situation in which some crews have initial ACRM training eight or more months prior to implementation. When
　
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