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Specifying AdditionalCRM Procedures
The ongoing nature of ACRM does not mandate a constant stream of additional CRM procedures, but when crew performance problems and skill types point to the need for an additional CRM procedure, the ACRM framework is there to facilitate its specification and implementation. It should be emphasized that the success of an ACRM program is not measured by the number of CRM procedures it has produced, but by the improvements to crew effectiveness. It is possible to have an excellent ACRM program with relatively few CRM procedures.
An organization should consider the development of the first set of CRM procedures as a learning process that can be stored and reused in the case where additional procedures are needed. The organization should maintain key elements of the original team to help with additional development by capitalizing on the experience gained from the first round. This can be difficult at many airlines where individuals tend to cycle in and out of departments, especially the training department. If an airline places a premium on making key members available, it can simplify any additional development and have a much more efficient team. A key to the successful development of additional CRM procedures is planning for that eventuality during the initial procedures development. An airline should identify the long-term players and ensure that those individuals stay involved in the ongoing ACRM program.
ACRM Implementation Guidelines
Guidelines for Organizational Implementation
1) Management should be kept informed of the general trends, both crew performance and instructor standardization, and union representatives should be provided with data that establishes the reliable and accurate qualities of the ACRM crew assessments.
2) Under ACRM it is possible to collect a large amount of CRM performance data which can result in an overwhelming amount of information. There is a tendency to try and report everything, so care should be taken not to report too much data and overloading those who need the information.
3) In planning for the organizational announcement, consideration should be given to a sequence where the CRM procedures are announced prior to the start of crew training and possibly before or during instructor/evaluator training. This should be planned as a relatively short sequence, where the crew training and implementation follow closely.
4) The announcement of CRM procedures should include a detailed specification of the new policies and procedures. With content and format of paramount importance, the announcement should be carefully coordinated with flight standards and documents departments.
5) As part of coordinating the release of new CRM procedures with document updates, a formal review of the camera-ready material should be scheduled because there will be errors, and having a number of informed people review the material increases the chances of catching those mistakes.
Guidelines forImplementing ACRM for Instructor/Evaluator
　
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