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process, and that process helps the entire organization focus on the procedures that will most improve crew performance in the airline’s operational environment.
This operational focus should be used to involve training and flight operations in the process of improving CRM.
. Raising CRM to the Traditionally, CRM training has been the responsibility of a level of SOP relatively small group, or in some cases an individual, within the magnifies the training department. ACRM training, by addressing procedures importance of good and fundamental issues of crew performance, extends crew communication involvement to the entire flight operations, involving those in and coordination. standards, training, and operations. Raising CRM to the level of
SOP magnifies the importance of crew coordination and activates all critical parts of the operation in the development, training, and assessment process.
Part 2. Extended Table of Contents

Part 2. Guiding the Organization ...............................................................................11
Developing Organizational Commitment .............................................................12
Preliminary Organizational Presentations.......................................................12
Ensuring Ongoing Management, Union, and Inspector Commitment..............12
Developing and Maintaining Organizational Links .........................................14
Involving Instructors in the Ongoing Process.................................................14
Integrating ACRM within the Organization .........................................................16
Working with Management ...........................................................................16
Conducting an Organizational Survey............................................................17
Reporting Results to Organizational Elements ...............................................18

Part 2. Guiding the Organization

Complete organizational involvement is required in order for ACRM training to be successful.  This involvement is needed prior to the start of ACRM development and should follow through to implementation and become an ongoing part of the program.  Often the need for ACRM is identified at the training department level, so a key challenge is to communicate that need to the rest of the organization and to establish a strong commitment from top management on down.
Part 2 has been written for individuals who have not established a CRM training program at an airline, and is based on some useful lessons learned through working with an airline over a four-year period.  Those with experience in this area can move on to Part 3, Developing CRM Procedures.

 

Developing Organizational Commitment

.Consider having instructors help prepare the organizational presentations.
Preliminary Organizational Presentations
The need for an ACRM-type training program often is identified at the training department level.  Sometimes that need is identified by the individual or group in charge of CRM training, and on occasion by those developing an AQP.  Once the need has been identified, training objectives and supporting data should be organized into one or more presentations to gain organizational support.
　
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