COMMUNICATION
Applicable to: ALL
EMERGENCY CALL
Some abnormal/emergency procedures require flight and cabin crews to use specific phraseology when communicating with each other. To ensure effective communication between the flight and cabin crews, the standard phraseology may be recalled at the preflight phase.
FROM TO PHRASEOLOGY REMARKS
cockpit cabin Passenger Address (PA) System:
"PURSER TO COCKPIT, PLEASE!" The Purser, or any other cabin
crewmember, must go to the cockpit
Cockpit Cabin Passenger Address (PA) System:
"ATTENTION CREW! AT STATIONS!" An emergency evacuation may soon be required.
cockpit cabin Passenger Address (PA) System:
"CABIN CREW and PASSENGERS
REMAIN SEATED!" The captain decides that an
evacuation is not required
cockpit cabin Passenger Address (PA) System:
"PASSENGERS EVACUATE!" The captain orders an immediate evacuation
cabin cockpit Interphone:
"PRIO CAPT" Any crew member can make such
a call. The flight crew must reply.

CROSS-COCKPIT COMMUNICATION
The term "cross-cockpit communication" refers to communication between the PF and the PNF. This communication is vital for any flight crew. Each time one flight crewmember adjusts or changes information and/or equipment on the flight deck, the other flight crewmember must be notified, and an acknowledgement must be obtained.
Such adjustments and changes include:
? FMGS alterations
? Changes in speed or Mach
? Tuning navigation aids
? Flight path modifications
? System selections (e.g. anti-ice system).
When using cross-cockpit communication, standard phraseology is essential to ensure effective flight crew communication. This phraseology should be concise and exact, and is defined in the FCOM (Refer to FCOM/PRO-NOR-SOP-27 COMMUNICATIONS AND STANDARD TERMS).
The flight crew must use the headset:
? From the ENGINE START phase until the TOP OF CLIMB phase
? From The TOP OF DESCENT phase until the aircraft is parked.
 

  NORMAL OPERATIONS
GENERAL
A318/A319/A320/A321
FLIGHT CREW TRAINING MANUAL 

STERILE COCKPIT RULE
When the aircraft is below 10 000 ft, any conversation that is not essential should be avoided: This includes conversations that take place in the cockpit, or between the flight and cabin crewmembers. It is important to adhere to this policy, in order to facilitate communication between both of the
flight crew, and to ensure the effective communication of emergency or safety-related information, between flight and cabin crew members.
 

  NORMAL OPERATIONS
GENERAL
A318/A319/A320/A321
　
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