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simulator training and checking, conducted during each pilot’s Base
Month (1 month, thereby constituing a 3-month eligibility period),
and which shall consist of the following components:
• Ground Training, covering aeroplane systems, operational topics,
Flight Safety Briefings, Recurrent SEP and CRM training, conducted
over a period of 3 consecutive days, and which must be completed
prior to the Long Event simulator training;
• A Proficiency Check (TTP PPC), to be conducted during the first
session of a block of 3 consecutive days of simulator training,
following the Ground Training; and
• Simulator Training, including Manoeuvre Training (MT), Systems
Non-Normal Training (SNT), SPOT and two LOFT scenarios,
conducted over two consecutive days immediately following the PPC.
Training – Advanced Qualification
Programme (AQP) cont
The Short Event: An annual single-day of simulator training,
undertaken by each pilot six (6) months after his Base Month
( 1 month, thereby constituting a 3-month eligibility period),
and which shall consist of First-Look Manoeuvres and a LOFT
scenario.
An Annual Line Check: Undertaken by each pilot six (6)
months after his Base Month ( 1 month), i.e. during the
same 3-month eligibility period that applies to the PPT Short
Event.
AQP & CRM
One of the primary goals of AQP is to
provide more effective training and
evaluation of CRM skills. Indeed, the
very idea of there being speficic ”skills”
related to CRM that can be trained and
evaluated is one of the most unique
aspects of the AQP approach to pilot
training.
AQP – Long Event Summary
Quality System
Rebuilding Lines of Defence
Quality System Training fo r Management
Risk
Ex posure
Lines of Defence
Accident
Regulatory
Oversight
Quality
As surance
Quality
Control
Quality
System
Quality Assurance Dept
Based on Quality System JAR Ops
1.035
FS&QA depts. merged following airline
industry best practices
First airline in GCC (Gulf Co-op
Council) to adopt JAR Ops
QA team established 2001
Special Purpose Audits
Auditing to IOSA Standards
Quality Assurance Dept
Audit Programme
 Internal audit of Flight Safety Dept. May 2002
 DGCAM audit of Quality System June 2002/2004
 STAR Alliance Audit Review March 2003
 American Airlines AA
 Qantas QF
 USDOD Dec 2003
 Planned Codeshare & Reciprocal Audits
 Annual Internal Audit Programme (3rd year)
 Emergency Response Planning Readiness Audit
Financial Effect of the GF 072 Accident
US DOD Audit (Dec 2003)
• Gulf Air carried US Forces, Cargo & Mail
during Gulf War Desert Shield & Desert
Storm
• On board GF 072 was US Government
Courier - US DOD clearance lost.
• Resulting in financial loss of US DOD
business
• USDOD Audit / Foreign Air Carrier Oversight
introduced following Gander DC 8 Accident
• American Airlines Codeshare Audit was not
renewed
Quality Assurance Process
Monitoring and Corrective Action
INPUTS
INPUT
EVALUATIO
N
SCHEDULED
AUDITS
SPECIAL
PURPOSE
AUDITS
QUALITY
INVESTIGATION
FINDINGS
CORRECTIVE
ACTIO
N
INSPECTION
FOLLOW-UP
AUDIT
CLOSEOUT
Annual Audit
Schedule
Verification
MONITORING CORRECTIVE ACTION
● CVR
● ASR
● CSR
● LPC/SA
● QC Trend
Monitoring
● Other
Information
Sources
● Previous
Audits
Q-Pulse - Audit Programme
Analysis & Improvement / Workload
concerning
• Documents
• Training
• Equipment
• Suppliers
• Corrective Actions
• Audits
• Customers
• Initiatives
BASIS –Risk Model Built in
Emergency Response and Contingency
Plans
Gulf War 2003
Emergency Response and Contingency
Plans (cont)
SARS 2004
Emergency Response Status
 Kenyons Contract – Victim Identification
Specialists
 BA EPIC – Call Centre
 Emirates Call Centre – Mid East
 Gulf Air WWCC – Worldwide Call centre - TBN
 Family Assistance Plan Filed with NTSC
 Family Assistance Contract with Kenyons
 Family Assistance Training Program – TBN
　
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