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support a Customer’s repair or modification program,
􀀐􀀃
Procedures to Set Up a Spares Account
An account with Airbus is necessary for purchasing spare parts and consumables.
The following requirements have to be met in order to set up a customer account:
􀁸􀀃 A letter from a valid Airbus operator endorsing your company.
􀁸􀀃 Credit reference and bank information.
􀁸􀀃 Bill to and accounting contacts – name, phone and fax numbers and e-mail
addresses.
􀁸􀀃 Ship to and purchasing contacts – name, phone and fax numbers and e-mail
addresses.
􀁸􀀃 Shipping instructions for shipments domestic and worldwide, including shipping
account numbers.
MRO Service List
The MRO Service List is a package of information that has been specifically designed to
provide the airframe MRO maintenance community with guidance on what goods and
services are available from Airbus and how they may be acquired. It has been developed to
assist MRO’s with the planning and preparation required to perform maintenance services on
Airbus aircraft.
This will enable first time maintenance providers to respond to bid requirements and it will
assist those MROs who are familiar with Airbus services but may want to expand their
capabilities by adding a new Airbus aircraft type.
Copies of the MRO Service List can be obtained from either:
E-mail: mro.support@airbus.com
North America
E-mail: mrosupport.Americas@airbus.com
How to Contact Airbus
Technical Publications:
3rd Party & MRO Contracts Administration Manager, Airbus SAS, France.
Agnes Accarain Tel : +33 561932224, E-mail : agnes.accarain@airbus.com
Marie-Helene Barriere Tel : +33 561932118, E-mail : marie-helene.barriere@airbus.com
North America:
Donna Miller, Customer Services Administrator, Airbus North America Customer Services
Inc. Tel: +1 703-834-3430, E-mail donna.miller@airbus.com.
Spares;
Airbus Spares Support & Services, Hamburg, Germany. E-Mail: join.us@airbus.com
The Americas:
Jens Hansen, Director Response Center, Airbus Spares Center, Herndon VA
Tel: +1 703-729-4322 E-mail: jens.hansen@airbus.com
Spares AOG:
24/7 AOG & Customer Order Desk Services. Tel: +49 40 5076 3001 or 3002 or 3003
North America:
24/7 AOG Service for Airbus Proprietary Parts. Tel: +1 703-729-4366
Training:
Paulette Estebenet, Training Contracts Administration Manager, Airbus SAS, France Tel:
+33 561932240 E-Mail: paulette.estebenet@airbus.com
North America:
Bill Rivenbark, Airbus Training Center Miami Tel: +1 305-876-6703 E-Mail:
william.rivenbark@airbus.com
Technical AOG: AIRTAC
AIRTAC is a 24/7 technical AOG service and provides worldwide technical support for AOG
and work stoppages, entry point for Incident/Accident notification, urgent technical queries
and assistance with structural repair drawings. Access will only be granted to MROs who
have been designated by customer airlines and with prior notification to AIRTAC.
Contact details:
Tel:+33 561 933400
Fax:+33 561 93500
E-mail: services.airtac@airbus.com
Airbus Support to MROs and 3rd Parties – Services Access Guide - Process Diagrams
In addition to the general contact information already provided please refer to the next
section of this guide – Airbus Support to MROs and 3rd Parties – Services Access Guide
These diagrams have been designed to direct 3rd party organizations to the correct source of
information at a detailed level for technical assistance, technical publications and spares.
List of Abbreviations
Abbreviation Meaning
ACCL Aircraft Component Comparison List
ACM Aircraft Configuration Matrix
AD Airworthiness Directive
AIRTAC AirbusTechnical AOG Centre
AMM Aircraft Maintenance Manual
AOLS AirbusOn-Line Services
AOT All Operator Telex
AWM Aircraft Wiring Manual
CDS ComponentDocumentation Status
CLM ComponentLocation Manual
CMMM Component Maintenance Manual Manufacturer
CMMV Component Maintenance Manual Vendor
CSC Customer Services Catalog
DRA Data Release Agreement
FCOM Flight Crew Operating Manual
IPC Illustrated Parts Catalog
MRO Maintenance Repair & Overhaul
MROSA Maintenance Repair & Overhaul Services Agreement
MSN Manufacturer Serial Number
OIT Operator Information Telex
PPIPC Power Plant Illustrated Parts Catalog
SB ServiceBulletin
SBI Service Bulletin Index
SIL Service Information Letter
SRM Structural Repair Manual
TED Tool & Equipment Drawing
TPCSA Third Party Customer Services Agreement
　
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