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– The use of crowd control techniques.
Basic evacuation principles
After the evacuation signal is received, each cabin crew has to:
– Unfasten seat belt and shoulder harness
– Stand up and shout, “EVACUATE, EVACUATE, SEATBELTS OFF”
– Check the outside conditions and hold on to the frame assist handle.
If exit operative
– Guard the exit while commanding passengers to stand back until the slide is safe to
use.
– If automatic slide inflation fails, inflate manually by pushing MIP
– Hold on to the frame assist handle and stand in assist space
– Shout: “LEAVE EVERYTHING, COME THIS WAY”
– Continue verbal contact to approaching passengers to speed the evacuation.
Shout: “HURRY, TWO BY TWO, RUN & JUMP”.
– Passengers sitting down on the doorsill or hesitating to leave the aircraft must be
firmly assisted out.
– When the passenger flow is depleted, call waiting passengers from another cabin
section or nearby exit toward that exit. Both aisles should be used.
– When assigned area is clear and no problem on other exits occur leave the aircraft
through the nearest available exit.
Note: Monitor the slide during the entire evacuation to make sure it remains safe to use.
If exit is inoperative
The cabin crew member must stand in front to block the exit and shout: “EXIT BLOCKED,
GO THAT WAY”
– Redirect the passengers to the nearest available, usable exits
– When flow toward the usable exits is established, manage the passenger flow
– When the flow of evacuees decreases, direct passengers to proceed to usable
exits to achieve a good dense flow of evacuees. Both aisles should be used if
possible
– Assist other cabin crew members if necessary
– When assigned area is clear and no problem occurs at other exits leave the aircraft
through the nearest available exit.
Joint Operational Evaluation Board – Airbus A380-800
Report of the JOEB Cabin Crew Subgroup
Issue One
38
For M3 doors (exits) only
Due to the design of the slide (ramp slide) at the M3 doors, the evacuation flow rate may
be slower compared to the other exits. The Cabin Crew member positioned at these doors
should perform sequencing; this means in order to keep a constant flow on the ramp the
cabin crew member should limit the number of passengers on the ramp.
Aft stairs handling
The cabin crew member seated at door M5L and the cabin crew member seated at door
U3R are responsible for the aft stairs. Before leaving the aircraft they must visually check if
stairs are empty (double check)
Forward stairs handling
The cabin crew member seated on the main deck by door M1R inboard (M1S CC) is
responsible for the main deck forward cabin and forward stairs. The primary task is to
handle the passenger management and the forward stairs.
– The cabin crew member must immediately move into the M1 cross-aisle in order to
direct the passenger flow and to coordinate the evacuation with the other cabin
crew member as situation dictates.
– The cabin crew member checks if her/his assigned area is clear and leaves the
aircraft through the nearest, available usable exit.
The cabin crew member seated on the upper deck at the forward stairs (US CC) is
responsible for the forward upper deck area and the forward stairs. The primary task is to
handle the passenger management and the forward stairs.
– The cabin crew member guards the top of the stairs and directs the passengers to
the upper deck exits, which are located behind them. When the forward area is
clear, the cabin crew member coordinates evacuation with the other cabin crew
members of the forward/mid cabin section. When the area is clear leave through
the nearest, available exit.
A380-800 Crowd Control
During this session the cabin crew received information on crowd control techniques. Training
on how to be loud, clear and assertive in their commands, on how to do things simultaneously
and how to increase the speed of actions. Also attention was given to the stair management
and the importance of knowing the cabin layout and configuration and what can be seen and
heard when standing in their assist space.
– Actions and commands when a door is operative
– Actions and commands when a door is blocked
– Actions and commands at the M3 over wing exits
A380-800 Aircraft visit
An aircraft visit was conducted to familiarise the cabin crew with the aircraft layout, the location
of the monuments and the cabin crew stations.
Joint Operational Evaluation Board – Airbus A380-800
　
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