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Given that a return to stronger air traffic growth
is predicted from 2004 onwards, the Centre
plans to deliver significant capacity increases
for the years ahead. The capacity growth of the
entire Maastricht UAC is expected to be 40% in
summer 2008 compared to summer 2002 figures.
The 2004-2008 Business Plan identifies a
series of measures to meet precise performance
enhancement targets.
69
PAGE
MAASTRICHT UPPER AREA CONTROL CENTRE
DELAY TREND OVER THE PAST FOUR YEARS
70
PAGE
The overall average annual increase of cost
requirements in the period 2003-2008 is 3.9%,
resulting in a downwards unit cost trend for the
airspace user. For 2004, the Centre reduced its
internal and external staff budgetary requirements
by 5%.
The Business Planning process is supported by
well-defined operational and financial metrics:
Key Performance Indicators (KPIs) are used for
internal and external benchmarking purposes.
In addition to these global indicators, the various
departments have defined Divisional
Performance Indicators. Some 60 KPIs are regularly
monitored to map changes in key aspects
of Maastricht UAC’s service provision and delivery.
Centre and divisional indicators cover the
main areas of safety, capacity, efficiency, and
customer satisfaction. KPIs are produced
monthly to monitor past performance against
targets and to forecast anticipated changes.
SETTING NEW STANDARDS OF
QUALITY MANAGEMENT
In 2003, a Quality Manager was appointed to
oversee the establishment of quality management
at the Centre. Demonstrating technical
and operational competence and the suitability
of service providers through a quality management
system will be a pre-requisite to comply
with the Single European Sky (SES) requirements.
Maastricht UAC plans to achieve the ISO 9001
Certification by the end of 2005. Introducing a
formal quality management system will bring
increased efficiency and transparency to relations
between divisions at the Centre and contribute
to improved services. The Centre is also
committed to continuous improvement
through regular performance reviews and
external audits.
In 2003, parallel activities (e.g. staff satisfaction
survey) continued to support Agency’s objectives
relating to the achievement of EFQM
(European Foundation for Quality Management)
business excellence.
UPDATING THE CENTRE’S CNS/ATM
TECHNOLOGY AND INFRASTRUCTURE
Data-link services back on track
The Maastricht Centre has had a key role in
developing within Europe one of the potentially
most important new technologies aimed at dramatically
cutting pilot and controller workload
while improving safety. Air/Ground Datalink
(AGDL) – also known as controller/pilot data-link
(CPDLC) communications – were re-introduced
in June 2003, following the development of a
new Human-Machine Interface in the new operations
room. The technology is based on both
ATN and FANS protocols. The first FANS CPDLC
exchange with a Lufthansa aircraft took place
from the new operations room on 18 June 2003.
The first ATN-certified aircraft, a Boeing 737 flown
by SAS, began operational CPDLC communications
trials with the Centre in December 2003.
The new system will extend the functionality of
the data link service and increase the number
and type of messages which can be transmitted
automatically. The number of airlines signing up
to the project is expected to grow in 2004.
Enhancing and supporting the performance
of the Operator Input and Display System
During 2003 a number of important changes
were made to the way the ODS suite was supported
and enhanced.The Centre’s own support
staff took over responsibility from the suppliers
for maintenance of the equipment, setting up in
the process a series of internal support procedures
based on new quality management
processes. Eight new software enhancements
were developed and delivered.
ATM Surveillance Tracker and Server moves
to a second phase
ARTAS became fully operational in May 2001
while the important second phase became
operational on 11 February 2003. This has provided
a higher level of accuracy and integrity, as
well as paving the way for integrating data from
the next generation of surveillance systems such
as Mode-S and Automatic Dependent
Surveillance. Work also began on developing a
set of new gateway functions, collectively called
the ART DACO programme, to allow ARTAS to
interface via a data-flow controller with other
　
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本文鏈接地址：EUROCONTROL Annual Report 2003(33)