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Services are provided to external users
through:
 access to parts of the database via
CFMU Internet Access (CIA) or via
Remote Client Access (RCA);
 assistance in the validation of
airspace changes in order to ensure
their consistency with traffic demand
patterns;
 information on airspace availability
via Conditional Route Availability
Message (CRAM).
As the information is shared between
different parties (air traffic service units
and aircraft operators), this service provides
opportunities for harmonisation of
a significant part of the Aeronautical
Information Services (AIS) data.
The Enhanced Tactical Flow
Management System became fully
operational in February 2002, initially
with surveillance data provided by
France, the United Kingdom and the
Maastricht Upper Area Control Centre.
44 - 45 I Central Flow Management Unit
CFMU SELF-ASSESSMENT 2002
The CFMU conducted its second selfassessment
in 2002, with particular
focus on the improvement of its
customer-facing processes.
On the basis of the EFQM (European
Foundation for Quality Management)
Excellence Model, which is already
widely used within EUROCONTROL,
the CFMU has identified a set of quality
improvement projects that will be
conducted in 2003. The outcome of
these efforts will be assessed by means
of a customer satisfaction survey, to be
launched in Autumn 2003.
2002 HIGHLIGHTS
1,182,601 flights were managed in 2002 ?
a 1.2% traffic decrease compared to 2001.
The percentage of delayed flights decreased from
11.66% (in 2001) to 5.17% and the total number
of minutes of delay decreased by 64.8%.
This reduced the average delay per flight from
2.08 minutes in 2001 to 0.74 minutes.
A brand-new operations room with a state-ofthe-
art Operator Input and Display System (ODS)
entered into operation in November 2002.
Capacity was enhanced through the introduction
of Reduced Vertical Separation Minima (RVSM),
the opening of the new Brussels East High
Sector, an improved rostering for operational staff
and the larger intake of new controllers.
46 - 47 I EUROCONTROL Annual Report 2002
Maastricht Upper
Area Control Centre
EUROCONTROL's Upper Area Control
Centre (UAC) located at Maastricht in the
south of the Netherlands represents one of
the most efficient solutions to the need of
simplifying airspace management in one of
the busiest air traffic areas of the continent.
Since 1972 the Centre has provided nonstop
air traffic control (ATC) services to civil
aircraft in the upper airspace of Belgium,
Luxembourg, the Netherlands and the northwest
of Germany. A DFS unit which controls
military air traffic over the north-west of
Germany is co-located with the civil facilities.
EUROCONTROL抯 Maastricht UAC is part of
a pan-European organisation. Its areas of
responsibility extend well beyond national
boundaries and are the proving ground for
common European concepts of air traffic
management, both institutional and
technical. It is a working example of how
European cooperation can generate
capacity and safety benefits for all civil and
military airspace users.
THE CORE FUNCTION: SAFETY
Safety: a marathon with no finish line
The safe separation of aircraft in a complex
control area is the Centre抯 primary responsibility.
The July 2002 mid-air collision above
southern Germany served as an important
reminder of the need continually to improve
systems and procedures. Following this
event, the Centre undertook a review of all
safety nets and procedures.
In 2002, work was undertaken to define
organisational safety accountabilities and
responsibilities for the Director and Heads of
Division. Further, a number of safety procedures
were drafted in support of the
European Air Traffic Management Programme
(EATMP) safety policies and principles. Safety
cases were produced for RVSM, the implementation
of the new Brussels East High
Sector and the new operations room.
In the fundamental area of safety management,
the Centre is committed to implementing
the full range of applicable EUROCONTROL
Safety Regulatory Requirements
(ESARRs), with ESARR 2 (Incident Reporting)
assessed internally as compliant and
ESARR3 (Implementation of a Safety
Management System) planned for July 2003
and ESARR 5 (General Safety Requirements
for Air Traffic Controllers) planned to be
applicable by the end of 2003.
Planning for all contingencies
　
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本文鏈接地址：EUROCONTROL Annual Report 2002(24)