CA Form 13
Rev 0, dated 2nd March, 2010
194
 Section 2 CAR M
Appendix VIII to AMC M.A.616
This is only applicable to organisations with less than 10 maintenance staff members. For larger organisations, the principles and practices of an independent quality assurance system should be used.
1. Organisational review features.
Organisational review program should be organised as an overall internal
evaluation program that has written descriptions of the key elements of the program. The program should have a structured and planned series of evaluations that are designed to improve the quality of all steps and functions in the process that leads to a final safe product while ensuring that subpart F approved maintenance organisation remains in compliance with the requirements. 
a.  The organisational review program should not be misunderstood as a program that replaces existing DGCA auditing requirements, such as the continuing oversight programs cited in M.B.604. It is comprehensive and includes identifying corrective actions, verifying that those actions have taken place, and ensuring that problems do not re-occur. Further, one of the most critical aspects of an organisational review program is the regular involvement of management, which typically distinguishes it from the normal checks and verifications that each person in the organisation is requested to carry out on work performed to ensure a final safe product and continuous compliance with rules.  
b.  The organisational review should cover all systems, processes, and products that are basic components of the maintenance organisation’s activities. There is no set list of items to be covered since each operation is unique, but a representative list of areas to evaluate would include: 
(1)  Facilities and equipment.  
(2)  Maintenance scope of work, capability list and limitations versus actual practice including control over any deviation authorisation. 
(3)  Personnel qualifications, training, and staffing levels. 
(4)  Manuals and airworthiness data. 
(5)  Continuity of work and supervision during personnel changes. 
(6)  Supplier selection, approval, and surveillance, as applicable. 
(7)  Components and materials handling (incoming, tagging, storage, etc.).  
(8)  Inspection processes. 
(9)  Tool adequacy and calibration. 

Rev 0, dated 2nd March, 2010
195

 Section  2
(10)  Maintenance release process. 
(11)  Defect reporting. 
(12)  Records and record keeping procedures. 
(13)  Communication to the DGCA.  

2. Organisational review program.
The following are essential elements of an organisational review program. Each of these should be described in a program document.
a.  As a part of identifying organisational review responsibility, the maintenance organisation should identify resources and personnel that conduct the organisational reviews within the company. Maintenance organisations may decide to use outside resources in support of, or to accomplish organisational reviews.
A maintenance organisation's organisational review program should identify the person and/or group within the organisation who has the responsibility and authority to:
(i)  
Perform organisational reviews.

(ii)  
Identify and record any findings and the evidence necessary to substantiate those findings.

(iii)  Recommend or assist with the development of corrective actions to findings.
(iv)  
Verify the implementation of corrective actions consistent with an action plan and validate that corrective actions are effective.

(v)  
Communicate and coordinate activities with DGCA on a regular basis. 
　
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