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·  Make a PA or shout commands to
passengers to fasten seat belt, secure
infants/children
·  After the turbulence, communicate cabin
conditions and injuries to the flight deck
crew
Extreme
Turbulence
Airplane tossed
violently about;
practically impossible
to control. May cause
structural damage.
Maintenance write up
and airplane
inspection required
Occupants
forced
violently
against seat
belts.
Unsecured
objects tossed
about or lifted
from the floor.
Walking is
impossible as
is standing
without hold
on to
something for
support.
PIC
·  Fasten Seat Belt sign on
·  If possible, make a PA instructing
passengers and cabin crew to be seated.
Cabin Crew
·  Sit down immediately and secure oneself
·  Make PA or shout commands to passengers
to fasten seat belt, secure infants/children
·  After the turbulence, communicate cabin
condition and injuries to the flight deck
crew
Appendix D: Example Checklists & Tables December 2001
Issue 1
D-21
Turbulence Intensity Criteria
Condition Airplane Reaction Cabin
Reaction
Crew Actions
Clear Air
Turbulence
(CAT)
A variety of the above
conditions may occur,
depending on the
severity of clear air
turbulence. (CAT is
not an intensity
measure, rather a type
of turbulence that
occurs in clear air,
clear of clouds, and,
therefore, usually
without warning.)
PIC
·  Take appropriate action based on intensity
and duration of turbulence
Cabin Crew
·  Take appropriate action based on intensity
of turbulence
Appendix D: Example Checklists & Tables December 2001
Issue 1
D-22
D.8 MISCONDUCT CATEGORY & ACTION TABLE
Category One
Crewmember requests
passenger to comply.
These are actions that do
not interfere with cabin or
flight safety. Examples
include verbal insults or
refusing to fasten seat belt.
Passenger complies with
request.
There is no further action
required by the flight
attendant.
Such an incident need not
be reported to the flight
deck or the regulatory
authority, but should be
documented via flight
report.
Category Two
Crewmember requests
passenger to comply.
Passenger continues
disturbance that interferes
with cabin safety.
Examples include
continuation of verbal
insults or continuing refusal
to comply with federal
regulations, e.g. failure to
fasten seat belt when sign is
illuminated or operation of
unauthorized electronic
equipment. Procedures
regarding flight deck
notification should be
followed.
After attempting to defuse
the situation, the PIC and
the cabin crewmember will
coordinate on the issuance
of the Airline Passenger
Warning & Notification
(See Below) and
completion of the In-Flight
Incident Report. The cabin
crewmember provides these
forms to appropriate
company personnel upon
arrival. In turn, the
company personnel may file
the incident report with the
regulatory authority.
The flight deck crew should
note the aircraft location at
the time of incident/assault
and complete a Flight
Debrief.
The cabin crewmembers
should complete an In-
Flight Passenger Incident
Report and In-Flight
Service Flight Report .
Appendix D: Example Checklists & Tables December 2001
Issue 1
D-23
Category Three
Examples:
1. A crewmember’s duties are disrupted due to
continuing interference.
2. A passenger or crewmember is injured or subjected to
a credible threat of injury.
3. An unscheduled landing is made and/or restraints such
as handcuffs are used.
4. A passenger continues disturbance after receiving
Operator’s Airline Passenger Warning & Notification.
Cabin crewmember and PIC
complete actions in
category two and flight
deck crew requests
appropriate law
enforcement agency
personnel to meet the flight
upon arrival.
The flight deck crew should
note the current aircraft
location and complete a
Flight Debrief.
The cabin crewmembers
should complete an In-
Flight Passenger Incident
Report and In-Flight
Service Flight.
AIRLINE PASSENGER WARNING & NOTIFICATION
　
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