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In order to comply with certain State regulations and accommodate the needs of passengers with
disabilities, the Operator should NOT:
Section 2: Routine Procedures December 2001
Issue 1
2-4
·  Discriminate against any individual with a disability
·  Refuse transportation to any person with a disability whose appearance or involuntary
behaviour may offend, annoy or inconvenience crewmembers or passengers.
·  Refuse to provide transportation to individuals with disabilities by limiting the number of
such persons who are permitted to travel on a given flight
·  Require a disabled individual to occupy a certain seat (except that exit row seating
requirements should be followed)
·  Require a disabled individual to pre-board
·  Require a disabled individual to sit on blankets
Upon request, Operators should provide information concerning the location of seats with
movable armrests, wheel chair accessible lavatories and locations for stowing personal
wheelchair, cane and/or other walking devices.
Canes can be stowed along the fuselage wall, in an overhead bin, a closet or under a seat (cannot
impede passenger egress).
Braille Briefing Booklets may be offered when applicable. On board wheelchairs may be
offered, when available.
Non-ambulatory passengers should be personally briefed by a cabin crewmember and include the
following points:
·  Route to the closest floor level door exit
·  Location of all other floor level door exits
·  Time to start moving to an exit in an evacuation
·  Determination of the most appropriate way to provide assistance in order to prevent injury or
pain
Passengers who cannot sit erect should be seated in a row of seats just forward of a
bulkhead/monument. Seat backs may be reclined for all phases of flight.
Persons with ventilators/respirators may use their approved personal devices while on board,
based on the Operator’s pre-screening procedures.
Assistance should be offered to passengers when filling out landing cards.
Cabin crew should inquire about the passenger’s itinerary, including connections and final
destination. If the disabled passenger needs assistance after the flight, the crew shall radio ahead
to ensure assistance is available
2.2.4 Multiple Occupancy of Seats
The maximum age of an infant where multiple occupancy of seats is permitted varies according
to regulatory requirements of States, but typically is less than 2 years.
Section 2: Routine Procedures December 2001
Issue 1
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2.2.5 Seat Duplications
Cabin crew should handle seat duplications in the following manner:
·  Verify boarding documents of both passengers
·  If a discrepancy does exist, notify the Gate Agent with passenger’s names and indicated seat
number, then reseat the passengers accordingly
·  Adhere to applicable regulatory guidelines. Minimum crew must remain on the aircraft.
Therefore, in the event that leaving the aircraft is not possible, cabin crew should use an
alternate method of communication to inform the agent of a seat duplication; i.e., have the
flight deck crew request assistance from an agent.
2.2.6 Carriage of Stretcher Patients
While guidelines vary from State to State, the carriage of stretcher patients should be permitted
within the following constraints:
·  The stretcher should be an approved device and carriage should be limited to one per flight.
·  The stretcher should be installed in accordance with the Loading Manual, which should show
details of fitting positions, method of installation and the effects on aircraft weight and
balance. The stretcher should be secured to the aircraft and the patient should be secured to
the stretcher with an adequate restraint system.
·  A certificate indicating the patient’s ability to travel should be provided to the Operator by an
approved medical agency. An able-bodied attendant should accompany the patient and be
responsible for any necessary care during flight.
2.2.7 Cabin Baggage (Carry-On Luggage)
Though specific limitations vary among both State regulations and Operator policies for
domestic and international flights, this paragraph presents typical conditions.
All cabin crewmembers should check and assist passengers in finding proper cabin baggage
stowage during boarding in a manner that does not interfere with direct and easy access to and
use of emergency equipment.
In order to address both baggage stowing and cabin baggage limitation requirements, the lists
below provide examples of what is and is not typically considered “cabin baggage”. Examples
　
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