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·  Check door exits for barrier straps caught in door or missing
·  Ensure minimum crew per regulations is onboard prior to passenger boarding
·  Perform any necessary security checks
2.1.3 Pre-Boarding Passengers - Use and Notification
Pre-boarding is a service that is usually offered on all flights to allow certain passengers to board
the aircraft before general boarding begins. The Gate Agent should inform the Lead Cabin
Crewmember that pre-boarding is beginning. Ensure that the minimum required cabin crew are
onboard and uniformly distributed throughout cabin in accordance with regulations [FARs
121.391 & 121.393/JAR-OPS 1.990] and company policy.
During pre-boarding, all cabin crew should:
·  Greet pre-board passengers
·  Assist passengers with seat assignments
·  Offer assistance with special needs passengers
·  Individually brief passengers with special needs
·  Ensure child restraints are properly located and configured; check with the parent/guardian to
ensure that requirements have been met. (See paragraph 2.2.9 for more information)
·  Check ID and brief jump seat riders as necessary
·  Ensure seat assignments are in compliance with exit seat criteria; passengers requiring seat
belt extensions should not be permitted to occupy an emergency exit row seat
Those allowed to pre-board may include:
·  Passengers travelling with infants
- NOTE: Some States have regulatory requirements for infant carriers.
·  In the US, FAR 121.311 addresses infant carriers: Only FAA approved child
restraint systems may be used during movement on the surface, take-off and
landing. Some Operators may allow passengers to use non-approved child
restraint systems during other phases of flight. Some carriers provide “bassinets”
that passengers may use for infants during the cruise portion of flight and have
procedures in place to require that parents hold these infants whenever the Fasten
Seat Belt sign is illuminated.
·  Unaccompanied minors
·  Passengers needing assistance
Section 2: Routine Procedures December 2001
Issue 1
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·  Armed law enforcement officers and prisoners with escorts
·  Passengers assigned exit row seating (some operators use this as pre-screening)
·  Deportees
2.2 GENERAL BOARDING PROCEDURES
2.2.1 General Passenger Boarding (Excluding Ramp Escort Operations)
To ensure a smooth and efficient boarding process, the Gate Agent or a Cabin Crewmember will
notify the other cabin crewmembers that general boarding will begin.
Boarding responsibilities for cabin crew include: checking validity of passenger boarding cards,
assisting passengers with seat assignments, monitoring cabin baggage, electronic devices,
ensuring exit seat criteria are met, monitoring child restraint devices as well as keeping a visual
watch of the cabin at all times. Cabin crew should be evenly distributed throughout the cabin in
order to monitor the boarding process.
If it is necessary for a cabin crewmember to leave the aircraft, the Lead Cabin Crewmember or
flight deck crew should be notified.
2.2.2 Unaccompanied Minors (UNAMs)/Unaccompanied Young Passengers
Accepting children for travel without an accompanying adult assumes a very heavy
responsibility. A UNAM who is accepted for passage is in Operator custody until surrendered to
those responsible for the minor’s welfare at his/her destination.
Operators may accept children between the ages of 5 and 11 (exact ages may vary according to
State or Operator policy) who are travelling alone. Operator policies vary concerning connecting
itineraries. Children 12 and older are considered young adults by most States. Similar
unaccompanied minor procedures may be applied to young adults per Operator or State policies.
Operators should ensure all required documents have been filled out completely prior to
boarding. Child’s name, address, person’s name and phone number escorting the child to the
airport, person’s name and phone number meeting the child, list of connecting flights, special
instructions/needs all should be included, along with the child’s ticket/boarding passes, passport,
luggage tags, and any medical conditions.
Proper identification should be verified prior to the child being released from the Operator’s
responsibility. If the person meeting the flight is not available, the child should be turned over to
Passenger Service or a pre-designated Operator employee.
2.2.3 Transportation of Passengers with Disabilities
　
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