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oxygen masks.
3.6.6 Post-Decompression Procedures
Cabin crew should not attempt to repack oxygen masks. Only authorized personnel should
repack oxygen masks. However, to remove any depleted oxygen masks from obstructing
passengers during the remainder of a flight, the cabin crew should place the mask and tubing in
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overhead bins and close the door. Do not pull pins from any units that have not already been
activated.
3.7 UNRULY PASSENGERS/PASSENGER RAGE /PASSENGER MISCONDUCT
3.7.1 General
An unruly passenger is one whose behaviour poses a threat to the safety of the flight and/or its
passengers, crew, or properties. (Note: This behaviour is distinguished from attempted
hijacking, skyjacking, or bomb threats)
Passenger misconduct involves behaviour that poses a threat to the safety of the flight, its
passengers, crew, or property. Passenger misconduct can range from rude and boorish behaviour
to physical assault. Operators should have a zero tolerance for physical assaults against its
crewmembers or agents. Refer to the “Misconduct and Category and Action Table” in Appendix
D.
During the flight, inform the PIC whenever a potential unruly passenger is on board. Flight deck
crew should avoid dealing directly with such passengers as they are needed to fly the airplane. If
all efforts to contain such an unruly passenger fail and a threat to safety is identified,
immediately advise the PIC who shall evaluate the situation and decide on the course of action.
If the PIC has reasonable grounds to believe that a person has committed or is about to commit
an offence or act which may jeopardize the safety of the airplane, the PIC might impose upon the
person reasonable measures, including restraint, to protect the safety of the airplane, its
passengers, crew, and cargo.
There are several levels/categories of passenger misconduct, as follows:
·  The most benign are those where a crewmember requests compliance with instructions and
the passenger complies with the request; no further action is required by the crewmember,
nor does this warrant a report to the flight deck, the carrier or the regulatory authority
·  The second level are those where a crewmember requests the passenger to comply, but the
passenger continues disturbance which interferes with cabin safety, such as continuation of
verbal abuse or continuing refusal to comply with applicable regulations
·  The most severe cases of passenger misconduct are those where a crewmember’s duties are
disrupted by the continuing passenger interference, a passenger or crewmember is injured or
subjected to a credible threat of injury, an unscheduled landing is made, and/or restraints are
necessary
3.7.2 Unruly Passenger Handling Procedures
Procedures for handling the misconduct vary with the severity of the event. An action/procedure
table form of these procedures is contained in Appendix D, Section D.8.
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For the second level described above:
·  Cabin crewmember and PIC should coordinate efforts to defuse the situation and the cabin
crewmember completes a report of the disturbance
·  PIC and the cabin crewmember should coordinate issuance of the report to the passenger and
other appropriate actions; the PIC signs the report, which indicates concurrence with
providing the report to the passenger and distributing it upon landing
·  After landing, the cabin crewmember should provide the completed report to local station
personnel; depending on the carrier operations procedures and local regulations, the PIC may
also be required to submit a separated report of the incident
For the most severe incidents, the procedures above should be followed by:
·  Notification by the PIC to the operator dispatch of the name and general description of the
passenger, seat number and the nature of the misconduct, and request law enforcement
officials meet the flight
·  Upon landing, the PIC files a complaint with the local law enforcement agency
·  The operator dispatch obtains the name and general description of the passenger, seat number
and nature of complaint, informs the landing station, and requests local management notify
the appropriate law enforcement officials
·  Operator dispatch files necessary paperwork
·  The landing station where passenger exits the aircraft or is removed should request an
appropriate law enforcement official meet the flight
·  The landing station should complete all appropriate paperwork
　
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