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3.7.3 Misconduct Not Involving Safety of the Flight or Passengers
If the flight is on the ground, the passenger service representative or the PIC should decide
whether or not removal is necessary for the reasonable safety or comfort of other passengers. In
making such a decision, it should be remembered that the Operator has the duty as a common
carrier to serve the public without discrimination.
The passenger should be told politely, but firmly, by the cabin crew that the observed conduct is
not permitted aboard this flight. If the misconduct persists, the PIC should use discretion as to
the action necessary to ensure the other passengers a safe and comfortable flight. (Except when
required to ensure safety, physical restraint and unscheduled landings should not be necessary,
but removal at a planned en-route stop may be considered.)
3.8 HIJACKING
In draft form on September 11, 2001, this section contained a composite of the procedures then
in use by several Operators. In the aftermath of the September 11 events, the team felt very
strongly that releasing the CSC with those procedures still intact would be both a disservice to
the Cabin Safety community in general, to the flying public at large, and certainly to the
memories of those lost on that day.
Section 3:Emergency Procedures December 2001
Issue 1
3-14
Since one of the chartering guidelines of the GAIN Aviation Operator Safety Practices Working
Group is to collect and disseminate existing procedures only, the group must wait until those
currently developing new procedures for handling hijacking/skyjacking have completed their
work before they can appear in this product.
3.9 CREW INCAPACITATION
3.9.1 Flight Deck Crew Incapacitation
In case of incapacitation of a flight deck crewmember, the remaining member(s) shall, as soon as
practicable, call a cabin crewmember to help remove the incapacitated crewmember from the
seat. It should be noted that it takes two persons to remove an incapacitated flight deck
crewmember without undue risk of interference with operational controls or switches.
Procedure:
·  The appropriate emergency signal should be given to the cabin crew
·  The nearest cabin crewmember to flight deck should proceed to the flight deck
·  Check if there is a doctor on board
·  The first cabin crewmember to enter the flight deck should tighten and manually lock the
shoulder harness on the incapacitated flight deck crewmember
- Cabin crewmember will pull the seat completely aft (for seat operation check aircraft
type)
·  Recline the seat back fully
·  Remove incapacitated flight deck crewmember from the seat and out of the flight deck
·  Administer first aid as required
·  Discretely check if a company qualified pilot is available on board to replace the unconscious
one and continue the flight
·  If no company qualified pilot available, and/or immediate medical attention is required, the
conscious flight deck crewmember may declare emergency and land at nearest suitable
airport
3.9.2 Cabin Crew Incapacitation
In the event of a cabin crewmember being unable to perform his/her duties:
·  One cabin crewmember should notify the flight deck crew
·  Other cabin crewmembers render first aid as necessary
·  Incapacitated cabin crewmember should sit in cabin seat so as not to block anyone from
moving to an exit in an evacuation
·  If the incapacitation of the cabin crewmember results in the staffing of cabin crew below the
regulatory minimum, brief an Able Bodied Person (ABP) on the door operation highlighting
that the door should be opened only upon instructions from the crew, and move the passenger
to a seat as close to the exit as is practicable
·  Assign an assistant to help the incapacitated cabin crewmember in the event of an evacuation
·  Complete appropriate paperwork
Section 3:Emergency Procedures December 2001
Issue 1
3-15
·  Cabin crewmembers should, in general, cover each other’s duties
3.10 DANGEROUS GOODS
3.10.1 General
Dangerous goods are substances or articles that, when shipped, are capable of posing a
significant risk to the health and safety of the crew, the passengers, ground crew, the general
public and/or to the safe operation of the aircraft.
3.10.2 HAZMAT Policy
It should be operator policy to avoid carriage of hazardous materials not qualified as exceptions
under US 49 CFR 175.10 or other similar State guidance. Hazardous materials are prohibited in
luggage or cabin baggage.
　
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