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customers. ” Willett says.
Changes to the inevitably
complex Qantas schedule
were an onerous twice
yearly exercise and each new
timetable could take over 10
days to organise. Since the
migration to Alteá Inventory
this can be accomplished in as
little as four hours.
Qantas Case Study.indd 2 17/04/2006 10:45:58
As we have made the
transition to being a
member of the Altéa
Community group we have
found it easy to talk and
share ideas with different
airlines. We are all on
the same system and we
recognise that we are all in
there together.
John Willett
CIO Qantas
Flexibility Reduces Fixed Costs
One of the significant benefits to Qantas is a greater ability to control costs. Now the
business decides just how much it needs from the supplier and is charged accordingly. The
Altéa Community model means costs are shared. Many of the people working on inhouse
systems development for Qantas have moved across to Amadeus. This has relieved Qantas
of the responsibility for scaling team sizes up and down depending on seasonal tasks and
industry contingencies. And the economic argument is alluring. “Most airlines cannot afford
the costs of bespoke development,” says Willett, signalling that this is the way to go for the
majority of carriers. Traditional inhouse systems development meant big fixed costs while
the Amadeus approach allows users to pay on the basis of business volume.
Does the fact that the Altéa Community model contains members who are direct rivals to
Qantas worry Willett? “As we have made the transition to being a member of this group
we have found it easy to talk and share ideas with different airlines. We are all on the
same system and we recognise that we are all in there together.” The simple fact is that
airlines can no longer afford the cost of continually putting new ideas through technical
development. “There are benefits to having a relationship with one supplier, such as
Amadeus.” He is realistic about the challenges ahead, but remains satisfied that Qantas is
on the right path. “We may not be in IT heaven, but it is certainly a lot easier and better than
you would expect given the way most people view any IT project as a major challenge.”
Altéa DCS will cut a fortnight’s standard training down to days.
Given the normally high turnover across the airline industry, this
matters.
Qantas Case Study.indd 3 17/04/2006 10:46:01
Tel.: +34 91 582 1260
e-mail: airline.marketing@amadeus.com
www.amadeus.com
Qantas (Group) Snapshot
Qantas is Australia’s largest domestic and international airline, headquartered in
Sydney. Qantas is the world’s second oldest airline (founded in 1920) and the world’s
11th largest airline in terms of RPKs (Revenue Passenger Kilometres). Qantas Group
airlines serve 145 destinations in 40 countries (62 domestic and 83 international
– including codeshare services)
ˈ> Passenger numbers: 32,658,000 (Qantas Group June 2005)
ˈ> Staff numbers: 38,000 worldwide
ˈ> Fleet of aircraft: 200+ aircraft, including Airbus (A320s, A330s),
Boeing (747s, 767s, 737s, 717s,) Bombardier Dash 8s and British Aerospace 146s
ˈ> Amadeus Solutions: Altéa CMS, Electronic Ticket Server, Message
Net, e-Travel Retail Engine
One of the significant benefits
to Qantas of using Altéa is
a greater ability to control
costs. Now it decides just how
much it needs and is charged
accordingly.
© 2006 Amadeus IT Group SA | Mar -06/045
Qantas Case Study.indd 4 17/04/2006 10:46:05
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