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A project supported by AIRBUS and the CAAC
June 2007
A project supported by AIRBUS and the CAAC
June 2007
3.1 CRM
(content)
􀀴Enhancing decision making skill
􀀴Avoid dangerous attitudes :
􀀴 • anti-authority
􀀴 • by luck
􀀴 • irritable, anger
􀀴 • act rashly
􀀴 • give up
A project supported by AIRBUS and the CAAC
A project supported by AIRBUS and the CAAC
June 2007
3.1 CRM
(content)
􀀴 Developing effective interpersonal
􀀴 Communication styles of behavior
• inquire • argue
• resolve • comment
􀀴 Developing leadership/followership abilities
􀀴 Engendering a ‘team’ concept for enhanced
operation performance
• crew objective first
• individual object second
􀀴 Dealing with pressure
A project supported by AIRBUS and the CAAC
June 2007
3.2 TRM
􀀴 Background
􀀴 Team range
􀀴 Approach and main expectation
􀀴 Main content
􀀴 Guideline for TRM
A project supported by AIRBUS and the CAAC
A project supported by AIRBUS and the CAAC
June 2007
3.2 TRM
(background)
􀀴 Successful application of CRM
􀀴 Accidents show : ATCers need coordinating
operation
􀀴 • US: 50% accidents are contributed by inadequate
communication and coordination(1985-1988)
􀀴 • China: 29.4% accidents are contributed by error in
L-L interface
A project supported by AIRBUS and the CAAC
June 2007
3.2 TRM
(team range)
􀀴 ACC(Aerodrome,Approach and Enroute)
􀀴 Teamwork in ATS ATCO:
• flight deck • other sectors
• ATC units • supervisor
• flow management • ATM support staff
• flight data assistance • other ATCO’s•
A project supported by AIRBUS and the CAAC
A project supported by AIRBUS and the CAAC
June 2007
3.2 TRM
(ATM TRM training)
􀀴 Developed by EUROCONTROL 1955-1998
􀀴 Based on principles of ‘CRM’ training
􀀴 Customized for ATM operations
􀀴 Currently being implemented across ECAC member
states
􀀴 Adapted in Australia as Air Traffic Resource
Management training (ATRM)
A project supported by AIRBUS and the CAAC
June 2007
3.2 TRM
(object and main expectation)
􀀴Object:
to develop appropriate attitude,
knowledge and skill for safety and
efficiency
􀀴 • principal objective: to produce guidelines for the
development and implementation of TRM
􀀴 • second objective: to foster the awareness of the
benefits of teamwork in ATS to produce a draft
syllabus of TRM training courses
A project supported by AIRBUS and the CAAC
A project supported by AIRBUS and the CAAC
June 2007
3.2 TRM
(object and main expectation)
􀀴 Main expectation:
􀀴 • to reduce teamwork related incidents
􀀴 • to enhance task efficiency
􀀴 • to improve use of staff resources
􀀴 • to enhance continuity and stability of teamwork in future
ATM
􀀴 • to enhance sense of working as part of a larger and more
efficient team
􀀴 • to increase job satisfaction
A project supported by AIRBUS and the CAAC
June 2007
3.2 TRM
(content)
􀀴 Human performance and limitation (information
processing,etc)
􀀴 Situation awareness
􀀴 Impact of automation
􀀴 Error management
􀀴 Change management
􀀴 Stress,Fatigue
􀀴 Leadership
􀀴 Working effectively as a team
A project supported by AIRBUS and the CAAC
A project supported by AIRBUS and the CAAC
June 2007
3.2 TRM
(Guideline for TRM development)
􀀴 1. To let managers and operators know the benefits of
TRM
􀀴 2. Primary objective: appropriate attitude, knowledge
and skill to enhance TRM
􀀴 3. Initial phase: concentrate on teamwork among
ATCers, then extend to others
􀀴 4. Consider TRM principles in future ATM
development-continuity and stability
A project supported by AIRBUS and the CAAC
June 2007
3.2 TRM
(Guideline for TRM development)
􀀴 5. Three phrases:
􀀴 • introduction/awareness phrase
􀀴 • practical phrase
　
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