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short, readable, and informal.
Rex christened the new publication CALLBACK. Issue
No. 1, in July 1979, explained the title:
“CALLBACK? That’s a code term used at ASRS when a
contact is initiated with someone who has sent in a report.
The idea is to establish a dialogue in the interest of aviation
safety…Safety is a serious subject, but we hope you
will find this bulletin interesting, instructive, and even –
Ê sometimes – entertaining…”
Rex kept that promise to his readers for 100 issues, until
his retirement as Editor in 1987. His editorial credo,
upheld by others in the years since, has helped
CALLBACK reach into every corner of the aviation
community to educate, inform, and inspire potential users
to submit their incident experiences to ASRS. Along the
way, CALLBACK has gathered four major aviation
industry awards for publication excellence.
Now some 20 years and 430,000 ASRS incident reports
later, we invite you to enjoy some of our personal favorites
from Rex Hardy’s first 100 CALLBACKs. And to Rex and
Charlie, both now retired but as productive as ever, a
resounding THANKS from the troops –for your vision,
originality, and courage. We all owe you a lot.
– Rowena Morrison, Editor
Editor’s Note: The rest of this issue comes to you courtesy of
Capt. Rex Hardy and the first 100 CALLBACKs. We hope you will
enjoy these “oldies but goodies,” which carry safety messages still
relevant for today’s aviation operations.
Look Mom – No Hands!
We borrow from England’s Flight Safety Focus a
tale about an airline in the process of installing
Autoland equipment in its fleet. Test report:
Log entry from pilot: “Autoland carried out. The
aircraft landed very firmly and well to left of
centerline. Most unsatisfactory.”
Engineer’s entry: “Autoland not fitted to this
aircraft…” (May 1983, #47)
Nuggets
These odds and ends have been extracted from otherwise
routine ASRS reports. They may instruct, edify, or amaze
readers. The [first], from a report of a minor mishap,
comes, obviously, from a Captain who changes into his
uniform in a phone booth:
n This was my first error since I started flying in 1968.
(August 1984, #62)
n Moral: Know EXACTLY where you are – not ABOUT where
you are. (February 1984, #56)
n Keep your coffee on the floor! (November 1984, #65)
n Whoever designed this departure procedure must
moonlight as a video game designer. Case in point: Turns
before transition–6; altitude restrictions–5; intersections–8;
total–(19 opportunities [for error])! (November 1985, #77)
n  After 16 years of conditioning, maybe I’m no better than
Pavlov’s dog (February 1987, #92)
GPWS conflict with ATC minimum safe/vectoring altitudes
B737-300 loss of cabin pressure emergency
Confusion over foreign “line up and wait” clearances
ATR-42 electrical smoke and fumes
Incorrect FMC software installations on B737s
CALLBACK Classics ... Continued
Zapped By The
Little Green Men
n I had been playing “Space Invaders”
for about two straight hours when I and an
inexperienced co-pilot were launched to find a man
believed to be injured who was lost in dense underbrush.
After we got to the search pattern only 100 to 200 feet
above the ridgeline we were searching, I started “seeing”
(imagining) the Space Invaders descending down the
windscreen. I gave the helicopter to my co-pilot, who
continued the search at a higher, safer altitude. It took me
about two minutes to de-program the Space Invaders out
of my vision.
Why did this happen? Two hours of self-induced strong
visual programming plus mental exhaustion from a
normal day and intense game “arcade fever” combined to
catch me off guard in a quiet moment in the cockpit…The
knowledge that I was dangerously close to “granitus” and
a well-developed ability to concentrate on the instruments
and facts pulled us out of that situation. Needless to say, I
don’t spend that extended a time period in the arcade
anymore! (June 1984, #60)
Cost of Flying
Our cousins in England operate a Confidential Incident
Reporting Program modeled closely on ASRS. Their
equivalent to CALLBACK is called FEEDBACK and
contains, as you might suppose material much like that
found in our own bulletin, with due allowance for
language and geographic differences. Now and then
FEEDBACK borrows from CALLBACK and vice versa.
　
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