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PF—“Before Landing checklist.”
PN—“Before Landing checklist complete.”
CITATION MUSTANG OPERATING MANUAL
510OM-00 21-5
CITATION MUSTANG OPERATING MANUAL
21-6 510OM-00
SITUATIONAL AWARENESS
a. Recognizes symptoms of stress in self and others.
b. Maintains composure, calmness, and rational decision making under stress.
c. Adaptable to stressful situations/personalities.
d. Uses stress management techniques to reduce effects of stress.
e. Maintains open, clear lines of communications when under stress.
STRESS
COMMUNICATION
a. Accomplishes appropriate preflight planning.
b. Sets and monitors targets.
c. Stays ahead of the aircraft by preparing for expected or contingency
situations.
d. Monitors weather, aircraft systems, instruments, and ATC communications.
e. Shares relevant information with the rest of the crew.
f. Uses advocacy/inquiry to maintain/regain situational awareness.
g. Recognizes error chain clues and takes actions to break links in the chain.
h. Communicates objectives and gains agreement when appropriate.
i. Uses effective listening techniques to maintain/regain situational awareness.
a. Establishes open environment for interactive communication.
b. Conducts adequate briefings to convey required information.
c. Recognizes and works to overcome barriers to communications.
d. Operational decisions are clearly stated to other crewmembers and
acknowledged.
e. Crewmembers are encouraged to state their own ideas, opinions, and
recommendations.
f. Crewmembers are encouraged to ask questions regarding crew actions.
g. Assignments of blame is avoided. Focuses on WHAT is right, and not WHO is
right.
h. Keeps feedback loop active until operational goal/decision is achieved.
i. Conducts debriefings to correct substandard/inappropriate performance and to
reinforce desired performance.
Figure 21-5. Crew Performance Standards (Sheet 1 of 2)
CITATION MUSTANG OPERATING MANUAL
510OM-00 21-7
a. Communicates crew duties and receives acknowledgement.
b. Sets priorities for crew activities.
c. Recognizes and reports overloads in self and in others.
d. Eliminates distractions in high workload situations.
e. Maintains receptive attitude during high workload situations.
f. Uses other crewmember.
g. Avoids being a "one man show."
SYNERGY AND CREW CONCEPT
WORKLOAD MANAGEMENT
a. Anticipates problems in advance.
b. Uses SOPs in decision making process.
c. Seeks information from all available resources when appropriate.
d. Avoids biasing source of information.
e. Considers and weighs impact of alternatives.
f. Selects appropriate courses of action in a timely manner.
g. Evaluates outcome and adjusts/reprioritizes.
h. Recognizes stress factors when making decisions and adjusts accordingly.
i. Avoids making a decision and then going in search of facts that support it.
DECISION MAKING
a. Follows automation related SOPs.
b. Specifies pilot and copilot duties and responsibilities with regard to
automation.
c. Verbalizes and acknowledges entries and changes in flight operation.
d. Verifies status and programming of automation.
e. Selects appropriate levels of automation.
f. Programs automation well in advance of maneuvers.
g. Recognizes automation failure/invalid output indications.
ADVANCED/AUTOMATED COCKPITS
a. Ensures that group climate is appropriate to operational situation.
b. Coordinates flight crew activities to achieve optimum performance.
c. Uses effective team building techniques.
d. Demonstrates effective leadership and motivation techniques.
e. Uses all available resources.
f. Adapt leadership style to meet operational and human requirements.
Figure 21-5. Crew Performance Standards (Sheet 2 of 2)
CITATION MUSTANG OPERATING MANUAL
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FACTOR NONFLYING PILOT FLYING PILOT DEVIATION
IAS “Vref ± ____” “Correcting to ____” ±5 KIAS
HEADING “Heading ____ degrees left/right” “Correcting to ____” ±10° enroute, 5° on approach
ALTITUDE “Altitude ____ high/low” “Correcting to ____” ±100 feet enroute, +50/-0 feet
on final approach
CDI “Left/right of course ____ dot” “Correcting” Left or right one dot
BEARING “Left/right of course ____ degrees” “Correcting” Left or right ±5°
POINTER
DESCENT “Sink rate ____” “Correcting” Greater than 1,000 fpm on final
RATE approach
BANK “Bank ____ degrees” “Correcting” Greater than 30°
　
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