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Formal statements should not be
made to the Press or other sections
of the media without Management
instructions.
Expenses
Aviation is an expensive business,
even for those who ordinarily
wouldn't be expected to invest in it;
the effects filter down quite
markedly. It's common practice for
pilots to pay landing fees and
suchlike as the trip progresses (some
airfields won't let you go until fees
are paid, and sometimes the Mafia
will have their hand out), and the
subsequent shock to your bank
account may be severe unless you've
been given a float which is topped
up weekly. Expect a sizeable one and
try and get it repaid as often as
possible—there's no reason why you
should subsidise the Company (you
may be lucky and get a Company
cheque book or credit card).
The taxman also allows Companies
to pay a tax-free subsistence
allowance per duty hour, but some
may pay meal allowances instead.
These are for missed meals and the
fact that you wouldn't necessarily
choose to eat at such expensive
places as airport cafeterias, which
unfortunately are usually the only
places available when things are
busy. Also, you will find your life
insurance gets loaded, and this will
help to offset the cost.
Sometimes there may be an
allowance negotiated by your union,
but you may find it's for airline pilots
only.
Quality System
Life these days is very complex, and
operating aircraft is no exception.
Indeed, the rate of change is such
that legislators can hardly keep up
with avionics, and Inspectors are
even further behind, so the onus is
on companies to self-regulate, which
is where the Quality System comes
in. Anything affecting goods or
services delivered to customers is
subject to it, based on ISO 9000 (or
9002, the latest version), which is
supposed to ensure that the
Company product is of the "required
quality" or, in officialese, is “assured
as conforming to specified
requirements and is supplied in
accordance with the Company's
quality policy and procedures”.
ISO 9000 is an internationally
recognised standard for quality
systems, previously known as BS
5750 in the UK, where “quality” is
defined as satisfying the customer's
needs—as far as ISO is concerned, a
product or service is of the required
quality if it performs the function it
was designed for. Well, a cheap
watch performs a function, but I
think Rolex would have something
to say about it being “quality”! The
truth of the matter is that the system
was designed for manufacturing, to
produce low return rates, which
doesn’t always translate well to
service industries.
The International Standards Organisation
is Geneva-based, and 9000 has been
around since 1987. It is a generic
management system standard which
doesn't have much to do with the
end product, except for ensuring its
production under sound
management procedures, leading to
efficiency and consistency, and,
ultimately, cost reductions. Side
benefits are improved employee
motivation, customer relations and
better perception of the Company
image. Yeah, right.
You need some sort of internal
auditing system, in which all
company functions are continuously
monitored. Certification, by the way,
is not actually done by ISO, but by
consultants appointed by it.
Documented working procedures
are officially a Good Thing for
controlling the business (like
checking your suppliers are up to
scratch) and ensuring that everyone
26 Operational Flying
knows what their job is, which, in
the case of Aviation, is mostly in the
Ops Manual anyway, so all this is
arguably a duplication of effort, aside
from Accounts and Admin.
For now, you can safely skip this
chapter, because it’s mostly boring,
but is here in case you want to use it
in yourself one day and are
wondering where to get the text
from. To save time for now, this
whole chapter is condensed in the
next paragraph:
Translation: All staff must help to
streamline Company procedures,
which will be investigated and
corrected at an appropriate level, as
well as being audited regularly. The
Quality Assurance Manager will
monitor and record the details and
present them in management
reviews at least twice a year.
Quality Policy Statement
This is a statement from senior
　
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