FO – 9 Operational Control System *
The flight dispatch office consists of a manager, two duty managers, 4 dispatchers and crew scheduling and operations co-ordination staff. The operational control system is well-organized with only a few areas in the Dispatch Manual requiring clarification. One Finding was made that pertained to the reporting relationships of the flight dispatch duty managers. They should not report to the Vice President, Operations on operational matters, since that position is not required to be filled by a certified flight dispatcher.

FO – 13 Minimum Equipment List *
A review of the company’s Minimum Equipment List manuals and procedures resulted in two audit findings. These pertained to MEL procedures that were in conflict with maintenance procedures specified in the MCM, and out-of-date amendments.

CS – 2 Flight Attendant Training Program *
Although some discrepancies between the Initial Flight Attendant Program and the Flight Attendant Manual were noted, the overall Flight Attendant Program was being well maintained under the guidance of the Company’s Learning and Development Co-ordinator. The variances were recorded under Company Manuals (finding FO-3-2).

DG – 1 Dangerous Goods *
The dangerous goods program at Acme Aero is satisfactory and company personnel are knowledgeable and professional in the conduct of their assigned tasks. One shortcoming was noticed where training records for two individuals did not contain a copy of the required training certification.

AOSH-1 Aviation Occupational Safety and Health (A-OSH) *
Acme Aero’s A-OSH program is maintained by two conscientious officers who exhibit support for the safety and health of employees. Through co-ordination and co-operation between the offices of Safety and the Facilities Environment and Site Safety, the appropriate occupational safety and health reports are provided in accordance with the standard with one exception that pertained to incomplete documentation and follow-up to an on board flight attendant injury. 

PART IV — AUDIT FINDINGS
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Maintenance Audit Findings

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Operations Audit Findings

* can be used in addition to NACIS, see section 2.14
APPENDIX 11 CORRECTIVE ACTION TRACKING FORM

Functional Area  Finding #  Compl Date (proposed)  Milestones/Pro g Review Pts  Follow-up (O/A) Date  Completion Date 
AOC-02  Maintenance Control Manual 
AOC-03  Person Responsible for Mtce 
AOC-04  Evaluation Program Technical Publications 
AOC-05  Technical Publications Technical Records 
AOC-06  Technical Records Evaluation Program 
AOC-07  Weight and Balance Control 
AOC-08  Mtce Development Programs 
AOC-09  Reliability Monitoring Programs 
AOC-10  TBA 
　
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