I. AOG fee applies for any orders after business hours as follows:
(1)
$150.00 Less than $1,000.00 per order
(2)
$400.00 Orders in value from $1001.00 to $4999.00
(3)
$750.00 Orders in value over $5000.00
J. If AMES, Inc. Storekeepers are not able to retrieve the part requested, then it is the AMES Material Services, Inc. Representative’s responsibility to go to our warehouse and ship the part for the customer, via a courier or overnight service.
11. RMA (Return Material Authorization)
A. When a customer calls for a 'RMA', Return Material Authorization, the following needs to be asked:
(1)
Expendable parts - Wrong part sent or sold as new surplus when item is as removed?
(2)
Rotable or Repairable sold 'as removed' - beyond economical repair (BER) - Customer must provide a tear down report with dollar amount from a certified FAA repair station.
(3)
Rotable or Repairable part sold in overhauled or serviceable condition - Customer must provide tear down report from a certified FAA repair station why unit is not overhauled or repairable.
(4)
Incorrect quantity sent for order.
(5)
Unit failed upon installation. Unit must be sent back to AMES Material Services, Inc. and we in turn will send it back to the overhaul facility that did the original overhaul for warranty consideration. Customer will wait for credit until shop findings are faxed back to AMES Material Services, Inc. from overhaul repair facility.
B. If a 'RMA', Return Material Authorization, is warranted then please issue the next number in the 'RMA' logbook. The 'RMA' numbers are in numeric order.
C. Fill out the 'RMA' form:
(1)
Customer name, address, phone number, and contact name.
(2)
Customer purchase order number pertaining to the return.
(3)
Sales order number and inventory the material was originally pulled.
(4)
Part number, serial number if applicable and reason for return.
D. Give the customer the 'RMA' number and our AMES, Inc. account number to ship back to us P-2 delivery. Make sure the customer has the correct ship to address of our warehouse. You can fast fax this information to your customer.
E. Ask customer for a date the item will be returned and check with the storekeepers when material arrives at our warehouse.
F. When the part is returned back to AMES Material Services, Inc., the services rep. will need to record the date of return on the 'RMA' form, name of services rep., and authorized signature of the AMES Material Services, Inc. Supervisor. Verify that the return material is what was shipped to the customer.
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