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Root Cause Analysis and Problem Solving
IAQG Leader: Bernard Lauras - Airbus
Objective
􀂄 Propose methodology to improve the way
escapes and problems are managed
(including communication between all
actors - engineering, MRB, supplier,
customer, etc...) to reduce their impacts,
contain them as far upstream as possible
and prevent recurrence.
Root Cause Analysis and
Problem Solving
“9 Steps” harmonised Process
Communication is a key aspect Optimised IAQG
process was defined
based on comparison
between those used by
main IAQG members
Start Immediate containment
S0 actions
Complete and optimise
S3 containment actions
S4 Identify Root Cause(s)
Define and select root
cause corrective
actions
S5
Standardise and transfer the
S7 knowledge across business
Is the root cause
corrective
action effective ?
S1 Build the team
S2 Define problem
S8 Recognise and
close the team
yes
Implement root
no
cause corrective
actions and check
effectiveness
S6
Ccoomnptaleintem aenndt aocpttiiomnisse
􀂄 Content of the guideline defined for each step:
• What is the Objective of the step
• What is the content of the step
• Why this step it is necessary
• Who are the actors
• When does it take place
• How to manage this step so that it is effective, including
some tools to be used
• Main Communication aspects to take into consideration
• Some Specificities to be considered
Root Cause Analysis and
Problem Solving
“Supply Chain Management Handbook”
Work Transfer Management (AAQG)
IAQG Leader Susan Armstrong - UTC
Supplier A
Supplier B
Work Transfer Management
Unsuccessful work transfer is a major problem for the industry
Objective
To provide guidelines for the exercising of
effective risk and management control when
changing the source of supply of a
component, a component package or an
assembly across a company or its external
supply chain.
Work Transfer Management
Gate 1
Phase 1
Proposal &
Feasibility
Phase 2
Develop
Business
Case
􀀹Team Launch and
develop charter
􀀹Source Selection
􀀹Risk Assessment
􀀹Business Case
􀀹Gate Review
Phase 3
Detail
Planning
􀀹Detail Planning
􀀹Knowledge
Transfer pre-move
􀀹Gate Review
Phase 4
Execution
of Plan
􀀹Project
Management
􀀹Technical Review
Requirements
􀀹Production
Readiness Review
􀀹FAI / LAI
􀀹Knowledge transfer
􀀹Gate Review
Gate 2 Gate 3 Gate 4
Phase 5
Project
Closure
􀀹Identify
Continuous
Improvement
opportunity
􀀹Capture Lessons
Learned
􀀹Recognize team
performance
􀀹Post
implementation
Templates review
WT Project
Proposal Form
Gate Check List
Project Charter
Risk Assessment
Business Case
Gate Check List
Project Plan
Transfer checklist
Gate Check List
Production
Readiness
Review Check
List
AS9102 FAI/LAI
Gate Check List
Closure Form
􀀹Proposal &
Feasibility
􀀹Gate Review
Work Transfer Management
Phases & Gates:
“Supply Chain Management
Handbook”
New Project just started
Control of Non Conforming Material
• Draft Problem statement
• Control of nonconforming material in supply chain
is viewed as a major potential source of risk
• Management is critical in regard to controlling
non-conforming material and the communication
of escape data.
• Proposed solution
• A chapter within the SCMH that clarifies the
Supply Chain requirements for non-conforming
materials as depicted in 9100
Control of Non Conforming
Material
“Supply Chain Management
Handbook”
Deployment
Today’s SCMH status
􀂄 All SCMH produced material is available
to IAQG Members through IAQG website
􀂄 For other Non IAQG members suppliers
• Current access through your IAQG member
companies
• Future access through IAQG website
currently being worked
For any question or comments
　
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