2. Continuous updating of drawing and print files
3. .pdating of training materials
4. Pocket guides
5.Written
memos， interoffice E-mails
6. Seminars
.. Website postings
Each of these itemslisted， if properly employed， can transmit knowledge to the person who must keep the plant"s machinery running. How well the information is transmitted depends entirely on the communication skills applied to the preparation of the materials.
Operation and Service Manuals.To be of real value to the mechanic， an operation and service manual must be indexed to permit quick location ofneeded information. The manual must be written in simple， straightforwardlanguage， have illustrations， sketches， or exploded views adjacent to pertin-enttext， and have minimum references to another page or section. Major sections or chapters should be tabbed for quick location.
Most often a mechanic or serviceman refers to a manual because of aproblem. Problems seem to happen during a production run. It is essential，therefore， that he be able to find the needed information quickly. Themechanic should not be delayed by wordy， irrelevant text. The objectiveof any manual is to be an effective， immediate source of service informa-tion.
The assignment of a nontechnical person to write a manual is shortsighted and more costly in the long run. A well-written manual is continuously inuse. Good manuals need not be complicated. In fact， the simpler the better.Manuals should be readable and understandable， whether they are compiled in-house or outside.
.ra.ing and Print File. A good print file is a vital tool for any main-tenance organization. Reference files in a large or multi-plant company can be particularly burdensome for several reasons:
1. Prints are bulky and difficult to store properly
2. Control of use is necessary
3. Files must be kept up to date
4. Handling and distribution of new or revised prints is usually expensive.
A practical solution is to digitize the drawings and place them on CD"s available to the maintenance and operation department. A good digital file reduces search time and helps the departments do a better job of keeping the machinery operating at their peak efficiency with minimal downtime.
Training Materials. Like any other written or audio-visual maintenancetool， training materials of all kinds are basically communication devices， andto be effective， should be presented in a simple straightforward，attractive， and professional manner.
Once the need for specific maintenance training has been determined， a program must be developed. If the training need applies to a proprietarymachine or one that is unique to a very few industries， it might be necessaryto contact companies who specialize in custom digital programs on CD"s，slide.tape， movie， videotape， or written training programs. The cost mayshock the uninitiated， but after shopping around， the company may find that it can recover far more than the initial cost in tangible benefits over a relatively short period.
Poc.et .uide.When a new maintenance form or procedure is introduced， a quick reference pocket guide can promote understanding and accuracy. The key to effectiveness is a deliberate design to provide maximum illustrations orexamples in simple language. If it cannot be prepared in-house， outside help should be sought. Professionalism is essential to good communications.
.ritten Memos. One of the most effective devices for improving main-tenance communications is a newsletter or internal memo. The memo"s success depends heavily on communicating formal tips and techniques inthe mechanics language and using photos， sketches， and drawings gener-ously to get the message across.
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