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needs should be identified and defined.
2. In many instances, needs can change with time; this implies periodic review
of requirements for quality.
3. Needs are usually into characteristics with specified criteria. Needs may
include for example, aspects of performance, usability, dependability,
(availability, reliability, maintainability), safety, environment, economics and
aesthetics.
4. The term "quality" should not be used as a single term to express a degree of
excellence in a comparative sense nor should it be used in a quantitative sense
for technical evaluations. To express these meanings, a qualifying adjective
should be used. For example, use can be made of the following terms: a)
"relative quality" where entities are ranked on a relative basis in the "degree of
excellence" or "comparative
ISO 8402
sense" (not to be confused with grade); b) "quality level" in a "quantitative
sense" (as used in acceptance sampling) and "quality measure" where precise
technical evaluations are carried out.
5. The achievement of satisfactory quality involves all stages of the quality loop
as a whole. The contributions to quality of these various stages are sometimes
identified separately for emphasis; for example quality due to definition of
needs, quality due to product design, quality due to conformance, quality due to
product support through its lifetime.
In some references, quality is referred to as "fitness for use" or "fitness for
purpose" or "customer satisfaction" or "conformance to the requirements".
These represent only certain facets of quality as defined above.
Approved Terms © Airbus SAS 2007. All rights reserved. Confidential and proprietary document.
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Term Domain Definition Source
Lexinet - Airbus Reference Language
Approved Terms
Quality Assurance Quality All the planned and systematic activities implemented within the quality system,
and demonstrated as needed, to provide adequate confidence that an entity will
fulfill requirements for quality.
Notes:
1. These are both internal and external purposes for quality assurance. a)
Internal quality assurance: within an organization, quality assurance provides
confidence to the management. b) External quality assurance: in contractual or
other situations, quality assurance provides confidence to the customers or
others.
2. Some quality control and quality assurance actions are interrelated.
3. Unless requirements for quality fully reflect the needs of the user, quality
assurance may not provide adequate confidence.
ISO 8402
Quality Audit Quality Systematic and independent examination to determine whether quality activities
and related results comply with planned arrangements and whether these
arrangements are implemented effectively and are suitable to achieve
objectives.
Notes:
1. Often called "quality system audit", "process quality audit", "product quality
audit" or "service quality audit".
2. Quality audits are carried out by staff not having direct responsibility in the
areas being audited but, preferably, working in cooperation with the relevant
personnel.
3. One purpose of a "quality audit" is to evaluate the need for improvement or
corrective action. An audit should not be confused with quality "surveillance" or
"inspection" activities performed for the purpose of process control or product
acceptance.
4. Quality audits can be conducted for internal or external purposes.
ISO 8402
Quality Control Quality Operational techniques and activities that are used to fulfill requirements for
quality.
Notes:
1. Quality control involves operational techniques and activities aimed both at
monitoring a process and at eliminating causes of unsatisfactory performance
at all stages of the quality loop in order to achieve economic effectiveness.
2. Some quality control and quality assurance actions are interrelated.
ISO 8402
Approved Terms © Airbus SAS 2007. All rights reserved. Confidential and proprietary document.
59/79
19 Mar 07
Term Domain Definition Source
Lexinet - Airbus Reference Language
Approved Terms
Quality Inspection Quality Refer to Inspection. EOQC
Quick Reference Handbook Aircraft Operation/Operations
Engineering
The QRH is intended to be used by flight crews in the cockpit during each flight.
It contains the Check List (CL), the abnormal and emergency procedures and a
selection of performance data.
Recognize Organization/Management
　
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