MELBOURNE AIRPORT Qantas Group airlines operate from two of the three terminals at Melbourne Airport:
Terminal 1 (T1) Qantas and Jetstar domestic and QantasLink services operate from Qantas’ domestic
terminal features 20 gates, a Business Class Lounge, and a Qantas Club with seating for 750 guests and
comprehensive business centre facilities.
Terminal 2 (T2) Qantas and Jetstar utilise facilities at Melbourne Airport’s International Terminal. Facilities
include a Business lounge with seating for 450 and a First lounge with seating for 130.
Qantas Airways Limited ABN 16 009 661 901
Further information and media releases can be found at the Qantas website: qantas.com
September 2010
QANTAS CATERING GROUP
The Qantas Group’s wholly-owned catering businesses are focused on delivering high quality meals to airlines and their passengers. The Qantas Catering Group comprises the premium catering business, Q Catering and Snap Fresh, a leading manufacturer of meals and meal components. Between them, they employ over 3,400 people across eight Australian centres and, in 2008/09, they produced over 37 million meals for more than 266,000 flights operated by around 35 customers, including Qantas and QantasLink. Rigorous safety, quality and environmental systems are in place across all catering businesses. Q Catering and Snap Fresh are ISO 22000 certified, making the Qantas Catering Group the first multi-site flight caterer to meet the internationally-recognised quality standard at all of its locations. The Qantas Catering Group’s multifaceted change program is well advanced, and continues to focus on customer service, operations and food technology, as well as the implementation of improved water management strategies. The program, which aims to maintain and improve cost efficiencies, includes substantial infrastructure redevelopments, a network-wide transport fleet modernisation, and the use of improved production methodologies.
Q CATERING The Q Catering brand was launched in March 2008 and embodies the long history of Qantas’ catering operations that began in the early 1940s. Over the years, these operations evolved and matured, and the new identity combines the strengths of the Qantas Flight Catering Limited (QFCL) and Caterair brands. Q Catering reflects a significant change in business modelling and culture that strategically places it in the premium flight catering market. Its strength is its national approach to the coordination of food production, operations, logistics, transport, quarantine waste handling, warehousing and bonded store functions. The tailored, end-to-end service for customers delivers innovative menus that remain authentic to local and international cuisines, meet dietary, religious and budget requirements, and take advantage of national procurement initiatives, the best of Australian produce and the market’s most experienced culinary skills. While delivering catering for airline passengers in Economy, Premium Economy, Business and First is its primary business, Q Catering also has extensive experience in servicing the special needs of VIP flights, charter operations and providing catering and related services to long distance rail clients, health care providers and schools. Q Catering services customers through seven centres – Adelaide, Brisbane, Cairns, Melbourne, Perth and two in Sydney.
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