Flight Observation Channel
Measurement
The Measurement step of the Crew Observation Channel can be split into two substeps:
1.
Data Acquisition

2.
Data Recording

Data Acquisition
Two means are utilised to gather information for the database. Either a qualified Observer rides in the cockpit, or the flying pilots themselves report events that require active management. Unobtrusively the observers record the threats and errors that affect the flight as a series of "bullet points".
Data Recording
After the flight the Observer enters his data in dedicated software by means of specific "keywords" for various aspects of the flight. If the pilots themselves have a report the data is likewise entered into the database by trained personnel.

Analysis
During this step the data is processed with the dedicated software, which yield a series of weighted scores in each operational category. Keywords are sorted to highlight areas of operational concern. The frequency of the keywords indicates the magnitude of the CRM and/or operational problems.
Statistical information and trend analysis can be traced by reference to the reports that are programmed to be generated on demand.

Actions - correctives & preventives
The receipt of the reports by the Safety Committee or Flight Safety Officer is not the final stage in the FOM process, but is a critical one, as the reports empower the Safety Committee / FSO by giving the necessary information to improve the overall operational safety of their operations.
A Safety Committee or group led by the FSO and comprising relevant flight personnel, analysts and working parties (maintenance, ground operations, rostering, etc.), can now review key issues and events, confirm their validity, and further investigate the circumstances surrounding these events, should this prove desirable.
The involvement of the pilots of the aircraft at the time of the event greatly improves the value of the information. The full participation of the pilots and any other personnel involved in the operation of the flight is a requirement for good insight into events. There should be no fear of recrimination so that an open and non-punitive investigation can ensue.
With the information gained from the Line Operations Assessment System , an operator now has the means to provide meaningful feedback and make decisions that improve flight safety. Critical safety areas within the airline such as flight operations, flight training, maintenance, engineering, as well as functions outside the organization such as air traffic control, airports, and manufacturers can be informed or updated. Corrective and preventative actions can be implemented, and the effectiveness of these actions followed-up.
Getting to grips with FOM

AIRBUS FOM OFFERING

SERVICES
Airbus proposes a wide range of services designed to help the implementation of Flight Operation Monitoring programs. Such services are tailored to the Operator’s needs and will contribute to significantly reducing the Operator’s effort.
　
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