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FLIR’s Only
81
OPTIONAL EQUIPMENT
Interior/Trim/Lights lb kg
􀂃 Instrument Panel Face Plate Modification
􀂃 Leather Covered Interior Panels
􀂃 Leather Covered Seats
􀂃 Mesh Seats
􀂃 NVG Compatible Lighting External and Internal
􀂃 Slant Panel Pedestal
0
6.0
3.0
0
Mapping Systems lb kg
􀂃 Aero Computers LE-5000 Mapping Systems
􀂃 Metamap Inc.
Windows/Canopy lb kg
􀂃 Comfort Windows – 2 each Cabin, 2 each Cockpit; with slides
􀂃 Comfort Windwos – 2 each Cabin, 2 each Cockpit; with pop out
􀂃 Paravion Left Front Door Opener
􀂃 Paravion Right Front Door Opener
􀂃 4 Place Door Opener Kit - Paravion
1.5
1.5
6.0
0.7
0.7
2.8
PRODUCT SUPPORT PLAN
82
17.0 PRODUCT SUPPORT PLAN
MD Helicopters, Inc. is dedicated to a successful fielding of its new helicopters and to improve
the support it currently offers operators of its commercial helicopters. In 2008, MD Helicopters, Inc.
introduced the MD Power™ program. This comprehensive support plan provides customers the
opportunity to level budget operating cost. An outline of the plan is presented below. Please
contact a Region Sales Manager or MD Helicopters, Inc. Customer Support for additional details.
MD Power™:
􀂃 MD Power™ is designed to provide an owner / operator of a new or pre-owned MD
Helicopter with the ability to budget the cost for airframe parts based upon usage, for
the life of the contract.
􀂃 Under MD Power™ the hourly fixed rate covers all inclusive parts replacement at no
additional charge.
􀂃 MD Power™ removes risk, and provides budget stability and predictability
􀂃 MD Power™ protects cash flow and profits from being affected by unexpected repair
expenses
Added Value, ensuring peace of mind:
􀂃 MD provides single point of contact by coordinating
- Rolls Royce Engine Programs
􀂃 Removes risk, and provides budget stability and predictability
􀂃 Smoothes maintenance costs by reducing the high risk / high cost unscheduled
maintenance events
􀂃 Protects cash flow and profits from being affected by unexpected repair expenses
Other Benefits:
􀂃 Factory maintenance support through MD Authorized Service Center network
􀂃 Provides higher market value upon helicopter resale
􀂃 Transferable at time of sale to MDHI approved operator
PRODUCT SUPPORT PLAN
83
MD Power™ Inclusions - Systems and Parts Covered:
The following airframe systems, subsystems, components and/or parts and other systems are included
under MD Power™ unless otherwise excluded:
􀂃 MD Drive Train:
- Flight controls, Drive systems, Main rotors, NOTAR system, Hydraulics
􀂃 Life-limited parts
􀂃 Repair and Overhaul Components
􀂃 Main and Tail Rotor Blades
􀂃 Airframe electrical systems
􀂃 Landing gear
􀂃 Mandatory MDHI Service Bulletins or FAA Airworthiness directives
􀂃 Rolls Royce 250 or C47 engines under the Rolls Royce Customer Care Elite
Program
Operator Input:
Input from many of our existing fleet operators has been actively solicited by our support
team. We have created Customer Satisfaction Advisory Teams, composed of operators from all
over the world who are chartered to work together with MD Helicopters, Inc. technical
representatives to lower operating costs, and to improve our products and the way we support
them. As a result of this improved level of two-way communication, many improvements
suggested by our customers are being included in our production, publications, and
maintenance procedures.
Initial Fielding:
All new aircraft customers will be greeted at their facility by a Customer Support Technical
Representative who is trained specifically on the operation and maintenance of MD Helicopters,
Inc. These Technical Representatives are backed up by a factory team of MD Product Support
Engineers who can be called upon at any time to support specific technical issues or questions
that may arise.
Regular Maintenance:
Follow-up visits by MDHI Customer Support Technical Representatives will be performed as
required at the regularly scheduled maintenance periods. This provides the customer with the
latest maintenance information, and provides the factory with feedback on the operation,
reliability and maintainability of their new aircraft. In addition, maintenance, rotorcraft flight and
　
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