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himself. If there is any discrepancy found, the customer shall generate a dispute
notice for the supplier.
On receipt, the supplier shall check the dispute notice and shall raise a dispute
notice response, to inform the customer if the dispute notice is accepted or not
accepted. When accepted, the supplier shall inform the customer how the
incorrect invoice shall be settled.
To settle the incorrect invoice, the supplier may either send a credit note to
cancel the previously invoice and to generate a correct invoice, or he can settle
the difference by using a credit note or a debit note.
Remarks
Business Requirements Specification Cross Industry Invoicing Process
22-May-2009, 2.00.05 UN/CEFACT Page 18 of 45
see Figure 5-2
Figure 5-6 Business Process Activity Diagram
Activity diagram description – Incorrect invoice
If there are any discrepancies detected in the invoice, the customer initiates the incorrect invoice
procedure by raising a dispute notice. By this dispute notice, he informs the supplier about the
discrepancies found and can propose the relevant corrective action to be taken by the supplier.
When the supplier receives the dispute notice, he checks the non-conformity notification with his
information concerning the invoice, the price conditions and the delivered goods or services.
Based on his findings, the supplier shall accept or not accept the dispute notice and the corrective
action proposed. If the dispute notice is not accepted, the supplier shall raise a dispute notice
response to the customer, mentioning the reason for non-acceptance and/ or propose another
corrective action. On receipt of the dispute notice response, the customer shall, after evaluation of
the response, raise a new dispute notice containing a new proposal or to confirm the acceptance
of the proposal made by the supplier in the dispute notice response.
If the dispute notice is accepted, the supplier shall raise a dispute notice response to inform the
customer and shall take the corrective actions. To resolve an incorrect invoice, the supplier has
the option to cancel the incorrect invoice by using a credit note and to generate the correct invoice,
or he can raise a credit note or debit note for the difference between the amount of the incorrect
invoice and correct amount. On receipt of the dispute notice and the credit note, debit note and or
invoice, the customer shall check them against the dispute notice initiated by him.
5.1.2.1. Cross industry incorrect invoice (Business Collaboration)
see Figure 5-3
Figure 5-7 Business Collaboration Use Case Diagram
Table 5-4 Business Collaboration Use Case Description
Identifier Cross industry incorrect invoice
Description The customer raises and sends a dispute notice to the supplier to
report any discrepancy in an invoice. When the supplier receives the
dispute notice, he checks the referred invoice with the price
conditions and the invoiced goods or services with the delivered
goods or services. Based on his findings, he raises and sends a
dispute notice response, to reject the dispute notice or to propose
another settlement, or he raises and sends a dispute notice response
together with a credit note, debit note and/ or invoice to settle the
incorrect invoice.
Partner Types Customer
Supplier
Authorized Roles Customer (Customer‟s agent, Buyer or Buyer‟s agent, Invoicee)
Supplier (Supplier‟s agent, Seller or Seller‟s agent, Invoice issuer)
Legal Steps/Requirements None
Economic Consequences None
Business Requirements Specification Cross Industry Invoicing Process
22-May-2009, 2.00.05 UN/CEFACT Page 19 of 45
Initial/Terminal Events Initial: the customer sends a dispute notice
Terminal: the incorrect invoice is settled, or the supplier proposes
another settlement
Scope To settle any discrepancy in the invoice.
Boundary Not defined yet
Constraints The customer shall have full traceability of his dispute notice, to make
sure it has been received.
Failing this technical acknowledgement, the customer shall re-issue
his dispute notice
see Figure 5-4
Figure 5-8 Business Collaboration Activity Diagram
Business Requirements Specification Cross Industry Invoicing Process
22-May-2009, 2.00.05 UN/CEFACT Page 20 of 45
5.1.3. Self-billing invoice (Business Process)
uc CrossIndrustryInvoice
Supplier Customer
«BusinessProcess»
TraditionalInvoice
«BusinessProcess»
SelfBillingInvoice
«participates»
«participates»
«participates»
«participates»
Figure 5-9 Business Process Use Case Diagram
　
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