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As students acquire experience, they develop their own strategies for dealing with problems that arise frequently. For example, a student develops the following strategy for avoiding inadvertent flight into instrument meteorological conditions (IMC) at night. He or she checks the weather prior to departure, obtains updates on the weather every hour, and plans to divert to an alternate destination at the first suspicion of unexpected weather ahead.
One approach to helping students develop cognitive strategies is to study and identify the strategies that experts use and then teach these strategies to the students. Expert strategies were identified by researchers who presented experts with problems to solve and asked them to think aloud as they attempted to solve the problems. These cognitive strategies can be taught to students, usually with successful results.Problem-Solving Tactics
Problem-solving tactics are specific actions intended to get a particular result, and this type of knowledge represents the most targeted knowledge in the expert’s arsenal. For example, a student notices how easy it is to make a mistake with a takeoff distance chart after using it several times. She notices her finger drifts upward or downward when sliding it across a row of numbers on the chart, sometimes landing on the wrong number. The student formulates several tactics to ensure she obtains the correct figures: (1) work slowly and deliberately, (2) use a ruler, and (3) double-check the work.
But even the experts had to practice. In a study of violinists at a music academy in Berlin, researchers compared the “best” students to those who were regarded as merely “very good.” Using estimates of how many total hours each student had spent practicing during his or her lifetime, the researchers found that the best violinists had spent an average of 7,000 hours practicing, while the very good violinists had logged about 5,000 hours. The scientific study of expertise reiterates the adage: “Practice makes perfect.”
Awareness of Existence of Unknowns
An important aspect of an expert’s knowledge is an awareness of what he or she does not know. This is not always the case with a student. It’s important that an instructor be aware of situations in which students have acquired “book” knowledge, but not yet acquired the more in-depth understanding that comes from association and experience. For example, after acquiring substantial knowledge of a single-engine training aircraft, students should understand that a four-seat aircraft by the same manufacturer should be approached with caution and not overconfidence.
Summary of Instructor Actions
To help students exercise their knowledge and skills in a concerted fashion, the instructor should:
• Explain the two types of multitasking and give examples of each type.
• Ensure that individual skills are reasonably well-practiced before asking students to perform several tasks at once.
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Figure 2-21. Other mistakes arise under pressure. For example, a technician or pilot might perform a cursory inspection of an aircraft to save time, only to have a problem manifest itself later.
• Teach students how to deal with distractions and interruptions and provide them with opportunities to practice.
• Point out fixation and inattention when it occurs.
• Devise scenarios that allow students to use their knowledge and skill to solve realistic problems and make decisions.
• Explain to the student that continued practice with the goal of improving leads to continued improvement. Errors
Errors are a natural part of human performance. Beginners, as well as the most highly skilled experts, are vulnerable to error, and this is perhaps the most important thing to understand about error. To believe people can eliminate errors from their performance is to commit the biggest error of all. Instructors and students alike should be prepared for occasional errors by learning about common kinds of errors, how errors can be minimized, how to learn from errors, and how to recover from errors when they are made. Kinds of Error
There are two kinds of error: slip and mistake.Slip
A slip occurs when a person plans to do one thing, but then inadvertently does something else. Slips are errors of action. Slips can take on a variety of different forms. One of the most common forms of slips is to simply neglect to do something. Other forms of slips occur when people confuse two things that are similar. Accidentally using a manual that is similar to the one really needed is an example of this type of slip.
Other forms of slips happen when someone is asked to perform a routine procedure in a slightly different way. For example, Beverly has been assigned runway 30 for many days in a row. This morning she approaches to land and ATC assigns runway 12 instead. As she approaches the traffic pattern, she turns to enter the pattern for runway 30 out of habit.
　
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